Residential Sales Consultant I

Service Experts • Richmond, VA

1d • $90,000 - $120,000 • Onsite

About The Position

As a Residential Sales Consultant, you are a trusted advisor to homeowners, diagnosing their comfort needs and offering innovative solutions. This outside sales position combines consultative selling, customer education, and relationship management. Success comes from using internal warm leads, company-provided lead pipelines, and self-generated prospects to close residential HVAC and water heater opportunities.

The role involves presenting tailored options for high-efficiency HVAC and water heater systems, building customer relationships, and working with technical team members during site visits to tailor solutions to each home. The consultant is expected to stay informed about industry trends, energy-efficient technology, and service methods. Flexible hours and on-call shifts may be needed to meet customer demand.

The company describes competitive base salary plus commission, with average annual earnings of $90,000–$120,000 for sales professionals and higher potential for top performers. It also provides generous PTO, training and mentorship, professional development, company-sponsored medical, dental, and vision coverage, company-paid life insurance, optional short- and long-term disability, a smartphone, a tablet, uniforms, and a tool replacement program.

Requirements

• High school degree or GED required.
• At least 2 years of proven sales experience; direct-to-consumer (B2C) sales experience is preferred.
• Strong business development abilities, negotiation skills, and ability to close sales.
• Ability to communicate technical concepts clearly and educate customers.
• Excellent interpersonal skills and ability to understand customer concerns and translate them into business solutions.
• Commitment to providing high-quality, customer-focused service.
• Valid driver's license and acceptable driving record.
• Ability to work flexible hours and on-call shifts as needed, and maintain a consistent positive attendance record.
• Ability to navigate residential spaces, climb ladders, and maneuver in attics, basements, and crawl spaces.

Nice To Haves

• Bachelor's degree or related professional sales certifications preferred.
• Direct-to-consumer (B2C) sales experience preferred.

Responsibilities

• Present tailored comfort options for high-efficiency HVAC and water heater systems to new and established customers.
• Build lasting customer relationships using a customer-focused approach that supports satisfaction, trust, and retention.
• Generate sales by working incoming internal leads and developing an individual prospect pipeline.
• Partner with technical team members during site visits to tailor solutions to the home's requirements and support customer satisfaction.
• Stay informed about market trends, energy-efficient technology, and innovative service methods.
• Educate customers and explain technical concepts clearly.
• Navigate residential environments, including ladders, attics, basements, and crawl spaces, to assess customer needs.

Benefits

• Competitive base salary plus commission; average annual earnings of $90,000–$120,000 for sales professionals, with higher potential for top performers.
• Generous paid time off.
• Training, mentorship, and professional development.
• Company-sponsored medical, dental, and vision coverage.
• Company-paid life insurance.
• Optional short- and long-term disability coverage for the employee and family.
• Company-provided smartphone, tablet, and uniforms.
• Tool replacement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED