Residential Sales Consultant I

Service Experts Heating & Air Conditioning•Champaign, IL

4d•Onsite

About The Position

The Residential Sales Consultant is an outside sales professional who advises homeowners on their comfort needs and offers residential HVAC and water heater solutions. The role combines consultative selling, customer education, and relationship management, using internal warm leads, company-provided lead pipelines, and self-generated prospects. The position is based at 3611 N Staley Rd Ste G, Champaign, IL 61822. The consultant presents tailored options for high-efficiency systems, collaborates with technical team members during home visits, and builds customer trust and retention. The role requires staying informed about market trends, energy-efficient technologies, and service methods. Flexible hours and on-call shifts may be needed to meet customer demand. Compensation includes a $44,200 base salary plus incentive opportunities. The posting states that average sales professionals earn $90,000–$120,000 annually and top performers may earn more. The company provides paid time off, medical, dental, and vision coverage, company-paid life insurance, optional short- and long-term disability, a smartphone, tablet, uniforms, and a tool replacement program. Training, mentorship, and professional development are also offered.

Requirements

High school degree or GED required.
At least 2 years of proven sales experience is stated, with direct-to-consumer (B2C) sales preferred; the posting also lists a minimum experience of 0–2 years.
Strong business development abilities, excellent negotiation skills, and the ability to close sales.
Ability to educate customers and clearly present technical concepts.
Excellent interpersonal skills, including the ability to understand customer concerns and translate them into business solutions.
Dedication to high-quality, customer-focused service.
Valid driver’s license with an acceptable driving record.
Ability to navigate residential environments, including climbing ladders and maneuvering in attics, basements, and crawl spaces.
Availability for flexible hours and on-call shifts as needed.
Ability to consistently demonstrate a positive attendance record.

Nice To Haves

Bachelor’s degree.
Related professional sales certifications.
Direct-to-consumer (B2C) sales experience.

Responsibilities

Present tailored comfort options for high-efficiency HVAC and water heater systems to new and established customers.
Build lasting customer relationships through a customer-focused approach that supports satisfaction, trust, and retention.
Generate sales by working incoming internal leads and developing a personal prospect pipeline.
Collaborate with technical team members during onsite visits to tailor solutions to each home's requirements.
Stay current on market trends, energy-efficient technology, and innovative service methods.