About The Position
This role exists to relieve the owners of a fast-growing, owner-operated residential real estate business (managing ~100 long-term rental properties) from time-intensive, recurring property management work, especially rent collection and maintenance coordination. The goal is to ensure operations run smoothly during Central Time business hours, reduce operational bottlenecks, increase on-time collections, speed up maintenance resolution, and create capacity for growth. The assistant will take ownership of tenant communications, delinquency follow-ups, and vendor scheduling within TurboTenant and via the client’s phone system.
Requirements
- Proven recent experience in residential property management or supporting a property manager.
- Hands-on experience with rent collection follow-ups, tenant communications, and coordinating maintenance vendors.
- Excellent written and spoken English; confident, professional phone demeanor.
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS.
- Headset with an extended mic that has noise cancellation and a webcam.
- Back-up computer and internet connection.
- Quiet, dedicated workspace at home.
Nice To Haves
- Bilingual coordination (Spanish fluency is a bonus for ~10% of tenants; translation tools acceptable).
- Familiarity with Gulf Coast or similar residential markets.
- Spanish fluency.
Responsibilities
- Monitor TurboTenant daily for payments, reconcile statuses, and flag discrepancies.
- Proactively follow up with late tenants via calls/texts/emails; send late/eviction notices per client guidance and local procedures.
- Maintain a clear tracker of promises-to-pay and outcomes.
- Answer and triage inbound tenant calls via the client’s phone system; route emergencies appropriately during business hours.
- Respond to inquiries and service requests with clear, empathetic, and professional communication.
- Dispatch and schedule handymen/plumbers/electricians; confirm access, scope, and timelines.
- Track work orders end-to-end in TurboTenant or shared tracker, including photos/progress and cost details.
- Follow up on open tickets until completion; escalate issues early when risks arise.
- Keep accurate logs of payments, fees, notices, and maintenance expenses.
- Prepare daily email summaries and weekly roll-ups of collections, delinquencies, and open/closed tickets.
- Maintain vendor lists, rate cards, and feedback for continuous improvement.
- Prepare/send appropriate notices (late, pay-or-quit, eviction-related) using client-approved templates and instructions.
- Protect data privacy, follow Fair Housing principles, and document all communications for auditability.
- Recommend process tweaks to reduce cycle time, especially during the first 15 days of each month.
Benefits
- No benefits package included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
