Residential Program Manager - Developmental Services

Advocates•Dorchester, MA

About The Position

The Residential Program Manager leads the day-to-day operations of a residential developmental services program. The role focuses on creating a home where people supported can build independence, pursue their goals, and participate in their communities. The manager leads and develops staff, oversees staffing and program operations, and ensures individuals receive high-quality, person-centered support. The position also works with families, community partners, and other professionals to help individuals access resources, build meaningful connections, and achieve their goals. Advocates is a nonprofit, mission-driven organization providing services for people facing developmental, mental health, or other life challenges. Its person-centered approach supports individual choice, independence, and meaningful lives, within a culture rooted in respect, compassion, inclusion, and appreciation of individual differences.

Requirements

High school diploma or GED.
Bachelor’s degree or at least 2 years of program experience, including staff supervision such as hiring, evaluation, and staff development.
Strong communication, organizational, and decision-making skills.
Basic computer proficiency.
High energy, strong interpersonal skills, and ability to work collaboratively.
Valid driver’s license, reliable vehicle, and willingness to transport individuals.

Nice To Haves

Commitment to and experience working with diverse populations strongly preferred.

Responsibilities

Provide leadership, supervision, and support to staff and ensure program success.
Oversee administrative operations in collaboration with the Program Director.
Develop and manage staff schedules to ensure appropriate coverage.
Monitor and interpret program budgets.
Lead staff meetings and supervise, coach, and evaluate team members.
Support individuals in accessing services and entitlements, such as housing and benefits.
Maintain strong relationships with external partners and agencies.
Conduct audits and program reviews as needed.
Ensure compliance with financial, medication, and case record standards.
Complete required reports, including payroll, petty cash, and census reports.
Oversee staff training and professional development.
Maintain required certifications, including CPR/First Aid, MAP, SOLVE, and HR/DPPC.
Facilitate meaningful, community-based opportunities for individuals.
Travel between program sites, meetings, and trainings as needed.
Provide physical intervention in crisis situations when required.