Residential Program Manager

ARC COMMUNITY SERVICES INC•Madison, WI

2d•Onsite

About The Position

Are you ready to lead with purpose and transform lives? Imagine guiding mothers and their infants toward hope, healing, and a brighter tomorrow. This is your chance to create a safe, structured, and compassionate space where justice-involved women can reclaim their stories and begin anew. We are seeking a visionary Residential Program Manager to champion our specialized women’s residential treatment facility. In this pivotal role, you’ll do more than manage operations—you’ll inspire change. You’ll mentor a passionate team, foster resilience, and deliver trauma-informed care that empowers women to rebuild their lives and thrive in the community. If you are mission-driven, deeply committed to recovery and justice, and eager to make a lasting impact, this is your opportunity to lead a program that truly changes futures.

Requirements

A minimum of three years of experience in residential services, with a specific focus on women's programming and substance use treatment.
At least three years of experience working with justice involved populations in a treatment setting.
Professional experience working with pregnant postpartum women and their infants!
A minimum of two years of supervisory experience, with a track record of building and leading effective teams.
An advanced degree (MSW or related field) is highly desired. A bachelor's degree in social work or a related field, combined with equivalent professional experience, will also be considered.
A commitment to serving marginalized and at-risk women and their infants, believing in their capacity for change and recovery.
The ability to handle complex and sensitive situations with compassion, professionalism, and a trauma-informed approach.

Responsibilities

Work with the Chief Executive Director and Director of Women’s Residential Treatment to shape and implement agency-wide strategy, driving continuous improvement and innovation within the residential program.
Lead, supervise, and mentor a multi-disciplinary team, including social workers, counselors, and residential staff. Conduct performance reviews, oversee training, and foster a collaborative, high-performance culture.
Develop, evaluate, and enhance internal programming to meet the unique needs of women in recovery, ensuring alignment with professional standards and funding expectations.
Oversee all case management and treatment planning, coordinating community resources and acting as an agency liaison with the Medical Providers, Department of Corrections, courts, and other partners.
Ensure the safety and well-being of all residents by overseeing building maintenance, licensing compliance, and daily facility operations.
Represent the agency to key stakeholders, including community partners, to build and strengthen relationships and tell the story of our residents' success.
Provide emergency backup and leadership to manage crisis situations, ensuring staff are trained and prepared to respond effectively.