Residential Program Manager - Retail Programs

ICF•Baton Rouge, LA

22h•Remote

About The Position

This individual will be responsible for monitoring and supporting the successful delivery across multiple functional areas, including internal operations, client support, and stakeholder management. Come join our team as a Residential Program Manager of residential energy efficiency utility programs in Louisiana. You will build and manage relationships with clients, manage subcontractors, and design and implement program strategies and plans. Management of the program includes meeting established goals while maintaining budgets, conducting cost-benefit analyses and evaluating the impact of residential products programs, and ensuring that programs comply with regulatory guidelines.

Requirements

Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
3+ years of related experience working in energy efficiency, energy, utility, or sustainability programs and/or related experience
Ability to establish influential partnerships at all levels
Strategic mindset with the ability to identify new opportunities
Demonstrated experience in continuous improvement and quality assurance/control theories, techniques and application
Excellent verbal, interpersonal, and written communication skills
Strong analytical, problem-solving, and decision-making capabilities
Team player with the ability to multi-task and work in a fast-paced environment
Ability to analyze situations, identify existing or potential problems, and recommend solutions
Sound business ethics, including the protection of proprietary and confidential information
Ability to work with all levels of internal employees, as well as outside clients and vendors
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Ability to be flexible to handle multiple priorities

Nice To Haves

Experience leading cross-organizational projects from planning to execution and managing client/vendor relationships
Experience working with retailers and/or manufacturers and understanding the retail industry or programs that focus on energy efficient products
Experience mentoring and leading teams

Responsibilities

Manage day to day operations of the contract serving as the main point of contact for the client
Direct oversight of program budgets and tracking & reporting Key Performance Indicators
Review program performance towards goals on a regular basis including program forecasting
Coordinate with client and ICF team to ensure all program goals are met, and adjust as needed to meet goals
Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings
Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, and annual performance reviews
Support monthly invoicing and reporting as well as all outreach, recruitment, marketing, QA/QC, and subcontractor activities
Maintain up-to-date knowledge of Program requirements and ongoing Program updates
Collaborate with regional and national teams to provide national cohesion and bring efficiencies & best practices to your client’s programs
Other duties as required to support our work nationally and provide direct support to division leadership as needed.