Residential Program Manager - Adolescents

UHS•Auburn Hills, MI

33d•Onsite

About The Position

Havenwyck Hospital, a Joint Commission-accredited and licensed psychiatric hospital, is seeking a Residential Program Manager for its specialized Residential Treatment Center serving adolescent males. This role operates under the supervision of the Director of Residential Services. The Program Manager is responsible for assessing, planning, implementing, and evaluating the job performance of the RCS-S staff to maintain the therapeutic program. Key duties include managing daily operations of assigned residential units, ensuring appropriate staffing levels, participating in hiring and training of RCS staff, and serving on hospital-wide committees. The position ensures consistent implementation of treatment programming, behavioral interventions, safety procedures, and therapeutic milieu practices, all while supporting youth in achieving their individualized treatment goals.

Requirements

High School Graduate/GED required.
If High School Graduate/GED: Must have 4 + years of work experience in child caring institution required.
If some college: Must have 3+ years work experience in child caring institution required.
If Bachelors degree: Must have 2+ years work experience in child caring institution required.
Effective problem-solving and organizational abilities.
Evidence of having established and maintained high level of professional and ethical standards.
Provision of satisfactory motor vehicle operation report.
Able to articulate goals and objectives of the department.
Ability to effectively present information to committees, staff, physicians, families, community agencies and resources.
Written communications skills sufficient to document effectively in patient records and on reports applying to job title.
Demonstrated ability to lead a team, monitor compliance and hold staff accountable.
Experience working in residential or inpatient setting with children/adolescents involved in foster care, child welfare or juvenile justice programs.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Manage the daily operations of assigned residential units, ensuring staffing coverage and compliance with required staff-to-youth ratios.
Coordinate shift operations, schedules, and unit programming, including conducting daily staff briefings and operational huddles.
Supervise Residential Supervisors and Direct Care Specialists, providing coaching, mentoring, and performance evaluations.
Ensure staff adherence to policies, treatment protocols, and documentation standards, while promoting teamwork, accountability, and professional development.
Ensure implementation of individualized treatment plans and behavioral interventions, reinforcing evidence-based therapeutic approaches.
Coordinate youth activities, education, recreation, and life-skills programming.
Participate in multidisciplinary treatment team meetings.
Respond to behavioral crises and emergencies, reviewing incident documentation for completeness and accuracy.
Conduct post-incident debriefings with staff and youth, and monitor restraint reduction efforts and behavioral trends.
Conduct unit audits and environmental safety rounds, monitoring documentation and policy compliance.
Identify operational concerns and implement corrective actions, reporting performance metrics and operational trends to the Director.
Coordinate with Clinical Services, Nursing, Education, Recreation, Dietary, and Case Management for integrated treatment delivery.
Maintain communication with families and external stakeholders as assigned.
Assist with admissions, transitions, and discharge planning.
Satisfactorily completes all duties/responsibilities of the Residential Care Specialist Supervisor job description as needed.