Residential Porter-HELENA 57 West

The Durst Organization•New York, NY

1d•$23 - $31•Onsite

About The Position

The Residential Porter at HELENA 57 West provides outstanding customer service to residents, guests, and prospects while supporting the safe, clean, and efficient operation of the residential building. The role involves greeting and screening visitors, maintaining lobby and common-area presentation, handling packages and resident service requests, monitoring building access and security systems, and responding to emergencies in coordination with the Durst emergency response team and first responders. The position is based at HELENA 57 West in Manhattan. The stated schedule is Monday and Tuesday from 11:00 p.m. to 7:30 a.m., and Thursday, Friday, and Saturday from 3:00 p.m. to 11:30 p.m., with Wednesday and Sunday off. The hourly salary range is $23.0819–$30.7758.

Requirements

High school diploma or equivalent preferred.
Ability to effectively read and write English.
Ability to work any day of the week throughout the year, consistently work scheduled hours, and work overtime when requested if necessary.
If not already completed, complete the 32BJ CPR/AED/Basic First Aid course and the F-53 Certificate of Fitness within 90 days of hire, and provide proof of completion.
Ability to meet the physical demands of the job, including standing, walking, handling objects or controls, reaching, balancing, stooping, crouching, bending, talking, hearing, and lifting or moving up to 30 pounds.

Nice To Haves

One to two years of experience in customer service, residential concierge, or a related field.
FDNY certificates, including F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness or F-89 Fire Life and Safety Director.
Z-50 Fire Safety Director FDNY Written Exam certification.
Z-89 Non-fire Emergency FDNY Written Exam certification.
S-12 Citywide Sprinkler Systems certification.
S-13 Citywide Standpipe Systems certification.
S-14 Citywide Standpipe Multi-zone Systems certification.
Knowledge and operational experience with Fire Command Centers and fire protection systems.
CPR/AED and Basic First Aid certificate, renewed every two years.
32BJ Fire Life and Safety Director for Commercial Buildings course.

Responsibilities

Maintain excellent customer service relationships by following Durst Residential customer service standards and standard operating procedures.
Screen guests to ensure authorized entry to residents’ apartments.
Keep the lobby, entryways, front desk, and community amenity areas clean, organized, and properly lit; address issues where possible and notify a manager about items that cannot be resolved immediately.
Answer telephone calls, provide information, forward calls, and take messages as needed.
Sign for deliveries and packages, track them in the building system, conduct daily package audits, distribute packages promptly, and assist residents with packages.
Accept and log resident service requests in the building system and educate residents on using the system when needed.
Keep apartment keys accounted for and secure during the shift, and issue keys according to approved procedures.
Receive and distribute dry cleaning and other deliveries to residents as required.
Continuously monitor access controls and CCTV for suspicious activity and door safety, and respond appropriately.
Handle and document tenant inquiries, issues, and incidents, including noise complaints, smoking, and arriving guests, vendors, or deliveries; communicate or escalate them appropriately.
Ensure vendors and contractors report to the lobby desk, are announced to the Property Management Team, are logged with identification scanned and recorded, and are escorted by building staff when needed.
Track, document, and report elevator incidents and entrapments to the Property Management Team; frequently check elevator operation, immediately communicate out-of-service elevators, and monitor and manage the elevator computer at the front desk.
Manage responses to fire and non-fire emergencies and active shooter events, call 911, and assist first responders as needed.
Monitor the Fire Command Center and applicable fire protection systems and activate the Emergency Response Team, including property managers, porters, and handypersons.
Perform other tasks as assigned by management.