Residential - Outreach Specialist II

Talent Acquisition•Chicago, IL

15d•$70,000 - $96,000

About The Position

The Residential - Outreach Specialist II develops, coordinates, supports, implements, and manages outreach functions and performance for new program launches and ongoing programs. The role engages contractors, builders, verifiers, HVAC and lighting specialists, other Trade Allies, customers, and internal and external stakeholders to achieve program outreach results and energy-saving goals. The specialist promotes energy-efficiency programs, leads outreach initiatives, establishes processes, recruits and develops Trade Allies, supports program implementation, and monitors progress toward goals. The role applies sales processes to generate and advance projects, responds to customer and Trade Ally needs, and coordinates with colleagues and stakeholders to improve program delivery and customer satisfaction. It also involves market research, reporting, event planning, presentations, and travel of more than 50%.

Requirements

Bachelor’s degree or equivalent work experience; a technical-school degree combined with demonstrated electric or gas utility field experience may be considered.
At least 3 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
Previous customer service experience.
Strong customer service and communication skills, including the ability to communicate verbally and in writing with customers, clients, and employees.
Ability to work collaboratively in a team and participate in continuous improvement.
Ability to manage a wide variety of work in a fast-paced environment.
Detail-oriented, organized self-starter with the ability to prioritize workload.
Ability to identify and resolve project application issues with customers and Trade Allies.
Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
Strong data-entry skills for tracking systems and databases.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel more than 50%.

Nice To Haves

Existing contractor network.
CEM VPI Certification.

Responsibilities

Promote energy-efficiency programs to customers and Trade Allies.
Lead and coordinate outreach for assigned programs, including facilitating program-startup calls with clients and internal departments.
Create and execute outreach action plans and establish processes and protocols to meet outreach goals.
Apply sales processes, including making outbound calls, managing field visits, presenting programs, responding to inquiries, and advancing projects toward completion.
Build a base of registered Trade Allies and provide qualified leads to Trade Ally Liaisons.
Recruit, train, educate, and cultivate relationships with contractors and customers to encourage effective program marketing.
Maintain knowledge of program best practices and offerings, including how program features and benefits serve customers.
Support outreach work-plan creation, monitoring, and continuous improvement; train and develop other outreach team members.
Understand program strategic outreach direction and production levels, and deliver established goals.
Develop marketing and outreach projects to recruit program participants and Trade Allies; conduct search and discovery and cold-call potential suppliers and contractors.
Plan and coordinate events and present programs.
Integrate additional products and services into customer operations to improve service and satisfaction.
Research markets, collect business data, and identify key Trade Allies to target.
Identify improvement barriers and report them to the Program Manager and Outreach Manager.
Prepare weekly and monthly project activity reports and track progress toward program goals.
Liaise between customers and contractors to support quality, customer satisfaction, and cost-effective project implementation.
Assist with implementation of energy-efficiency programs in a flex capacity according to budgets and energy-savings targets.
Work effectively with colleagues outside the outreach function, contribute ideas respectfully, accept direction, keep commitments, and act professionally.