Residential Medication Services Manager

Cascadia Health•Portland, OR

7d•$87,922 - $94,174•Onsite

About The Position

The Medication Services Manager provides leadership and oversight for medication services across residential treatment programs. The role ensures compliance with regulatory requirements, supports quality medication administration, oversees medication services staff, and improves medication-related systems and processes. The manager collaborates with clinical, operational, insurance, and pharmacy partners to support safe, effective, person-centered care. The position is expected to promote integrated care and trauma-informed, person-first approaches, and to help create an accepting work environment that respects differences within the Cascadia community. The primary location is Lloyd Corporate Plaza, with travel to residential facilities when needed. The position is designed for in-person work and does not offer hybrid or remote work. Work also takes place in community and clinic environments and participants’ homes, with regular exposure to the elements and moderate physical and environmental demands. The role may involve new and unusual circumstances and requires flexibility in time management and sound judgment.

Requirements

Bachelor’s degree in a behavioral science field from an accredited institution, or two years of full-time professional experience providing direct services in a social service setting.
Meet Oregon Administrative Rules requirements for credentialing as a Qualified Mental Health Associate (QMHA), with certification kept current and compliant through MHACBO.
At least five years of experience in community mental health or a related field.
Three years of clinical experience providing community behavioral health services and at least two years of staff supervisory experience.
At least two years of medication administration experience.
Thorough understanding of safe medication handling, storage, tracking, and day-to-day administration in healthcare or residential settings.
Ability to manage crisis situations, medication discrepancies, and resident transitions to less restrictive environments.
Understanding of the clinical needs of individuals with complex medical conditions.
Understanding of the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based case management philosophies and strategies.
Ability to operate computer hardware and software needed to perform job functions.
Valid driver’s license, three-year driving history, clean driving record, ability to pass a DMV check, and completion of Cascadia’s online Defensive Driving course.
Ability to travel to multiple locations throughout Multnomah, Clackamas, and Washington counties.
Ability to perform CPR and properly use AED equipment; required certification must remain current. BLS training is provided within the first 60 days of hire for client-facing staff, and CPR training within 120 days for all other staff.
Obtain and maintain all licenses, certifications, registrations, and other credentials required for the position in active, good standing.

Nice To Haves

At least one year coordinating residential medication services and medical care coordination.
Experience working closely with or in medical insurance companies.

Responsibilities

Oversee medication services across licensed residential programs, ensuring safe, accurate, and timely medication administration in compliance with physician orders, Oregon Administrative Rules, agency policies, and best practices.
Manage medication services operations, including medication rooms, administration workflows, staffing coordination, and service delivery effectiveness.
Develop and maintain quality assurance processes, including audits of Medication Administration Records, electronic health records, medication rooms, and related documentation.
Establish systems for efficient medication management, operational consistency, accurate documentation and reporting, and regulatory adherence.
Serve as the primary liaison with pharmacy partners, coordinating complex refills, medication changes, and other medication-related issues.
Promote evidence-based practices, including trauma-informed care, harm reduction, and motivational interviewing, within medication services and residential support operations.
Partner with organizational leadership on program development, operational improvements, service enhancements, and strategic growth opportunities.
Apply Feedback Informed Treatment practices in alignment with Cascadia and the program’s current level of implementation.
Comply with applicable laws, regulations, policies, procedures, contracts, memoranda of understanding, grants, documentation requirements, billing requirements, abuse reporting laws, and HIPAA requirements.
Follow state and federal requirements for drug storage, security, and disposal, and participate in safety drills in accordance with program procedures.
Provide staff guidance, support, and training consistent with the company’s mission and values.
Participate in scheduled staff meetings, supervision sessions, and departmental and company meetings.
Collaborate with program leadership to determine staffing requirements, recruit, hire, and train staff.
Facilitate multidisciplinary meetings and training on safety concerns, crisis management, complex client needs and risks, and critical incidents.
Supervise and support Medication Services Coordinators and residential medication administration staff, including providing leadership, training, and performance oversight.
Ensure required personal and team documentation and administrative tasks are completed, establish staff work plans and priorities, assess progress, and promote completion of annual training.
Develop, review, and revise clinical guidelines and operational workflows with the leadership team, and set annual goals and objectives aligned with Cascadia’s mission.
Model and maintain a work culture that supports Cascadia’s values, and develop strong relationships with internal and external customers.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks in their first year.
Medical and dental coverage beginning the first of the month following hire.
VSP Vision Discount Plan.
403(b) retirement plan, with eligibility after 60 days, immediate 100% vesting, a 1-to-1 company match up to 3% per pay period, and the opportunity for an additional discretionary contribution up to 5% at fiscal year end.
Flexible Spending Account options for medical, dependent care, and transportation.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work Reimbursement.