Residential Medication Services Manager

Cascadia Health•Portland, OR

6d•Onsite

About The Position

The Residential Medication Services Manager provides leadership and oversight for medication services across residential treatment programs. The role ensures compliance with regulatory requirements, supports quality medication administration, supervises medication services staff, and improves medication-related systems and processes. The manager collaborates with clinical, operational, insurance, and pharmacy partners to support safe, effective, person-centered care. The position is expected to respect differences within the Cascadia community, promote integrated care and trauma-informed, person-first approaches, and help foster an accepting work environment. The primary location is Lloyd Corporate Plaza, with travel to residential facilities and other locations as needed. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The role is designed for in-person work and does not offer hybrid or remote work. Work takes place in the community, clinic environments, and participants’ homes, with regular exposure to the elements and moderate physical and environmental demands. The position requires flexibility and sound judgment when addressing new or unusual circumstances.

Requirements

Bachelor’s degree in a behavioral science field from an accredited institution, or two years of full-time professional experience providing direct services in a social service setting.
Meet Oregon Administrative Rules requirements to be credentialed as a Qualified Mental Health Associate (QMHA); certification must remain current and compliant with OARs through MHACBO.
At least five years of experience in community mental health or a related field.
Three years of clinical experience providing community behavioral health services and at least two years of staff supervisory experience.
At least two years of medication administration experience.
Thorough understanding of safe medication handling, storage, tracking, and day-to-day administration in healthcare or residential settings.
Ability to manage crisis situations, address medication discrepancies, and support residents transitioning to less restrictive environments.
Understanding of the clinical needs of individuals with complex medical conditions.
Understanding of the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based case management philosophies and strategies.
Ability to operate computer hardware and software needed to perform job functions.
Valid driver’s license, three-year driving history, clean driving record, ability to pass a DMV check, and completion of Cascadia’s online Defensive Driving course.
Ability to travel to multiple locations throughout Multnomah, Clackamas, and Washington counties.
Ability to perform CPR and properly use AED equipment; required certification must remain current. BLS training is provided within the first 60 days of hire for client-facing staff, and CPR training is provided within 120 days for other staff.
Ability to obtain and maintain all licenses, certifications, registrations, and other credentials required for the position in active, good standing status.

Nice To Haves

At least one year coordinating residential medication services and medical care coordination.
Experience working closely with or within medical insurance companies.

Responsibilities

Direct and oversee medication services across licensed residential programs to support safe, accurate, and timely administration in compliance with physician orders, Oregon Administrative Rules, agency policies, and best practices.
Manage medication services operations, including medication room oversight, medication administration workflows, staffing coordination, and service effectiveness.
Develop, implement, and maintain quality assurance processes, including audits of Medication Administration Records, electronic health records, medication rooms, and related documentation.
Establish systems supporting efficient medication management, operational consistency, accurate documentation, reporting, and regulatory adherence.
Serve as the primary liaison with pharmacy partners and coordinate complex refills, medication changes, and other medication-related issues.
Promote evidence-based practices, including trauma-informed care, harm reduction, and motivational interviewing, within medication services and residential support operations.
Partner with organizational leadership on program development, operational improvements, service enhancements, and strategic growth.
Apply Feedback Informed Treatment practices in service delivery in accordance with Cascadia’s and the program’s current level of implementation.
Comply with applicable laws, regulations, policies, procedures, contracts, memoranda of understanding, grants, and billing requirements.
Follow state and federal requirements for drug storage, security, and disposal; honor client rights and responsibilities; maintain professional boundaries and ethics; and comply with abuse reporting laws and HIPAA requirements.
Maintain accurate, current documentation and participate in safety drills, required training, staff meetings, supervision, and other departmental and company meetings.
In collaboration with program leadership, determine staffing needs, recruit, hire, and train staff.
Facilitate multidisciplinary staff meetings and training on safety, crisis management, complex client needs and risks, and critical incidents.
Supervise and support Medication Services Coordinators and residential medication administration staff, including providing leadership, guidance, training, and performance oversight.
Ensure completion of personal and team documentation, administrative tasks, and annual training requirements; establish staff work plans and priorities and assess progress.
Support continuing professional development and develop, review, and revise clinical guidelines and operational workflows with the leadership team.
Set annual goals and objectives aligned with Cascadia’s mission, model and maintain a values-aligned work culture, and contribute thought leadership, innovation, and creativity.
Build and maintain relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
Perform other duties as assigned.

Benefits

Generous paid time off; full-time employees earn six weeks of PTO in their first year.
Medical and dental coverage beginning the first of the month following hire.
VSP vision discount plan.
403(b) retirement plan, eligible after 60 days, with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution of up to 5% at fiscal year end.
Flexible Spending Account options for medical, dependent care, and transportation.
Short-term disability, long-term disability, and life insurance.
Paid bereavement and jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work Reimbursement.