Residential Manager

Jawonio•New City, NY

12d•$75,000 - $78,000•Onsite

About The Position

The Residential Manager is responsible for leading the Interdisciplinary Planning Team and facilitating case conferences for individuals supported. This role involves ensuring the implementation of individual plans, acting as a liaison with other departments, and reviewing goals quarterly. The manager coordinates and oversees the work of direct service, clinical, and support staff to ensure smooth operation of the residence and compliance with OPWDD guidelines and state/local contracts. Key responsibilities include staff supervision (hiring, training, performance appraisals, discipline), managing administrative and record-keeping functions, conducting in-service programs, and ensuring staff are up-to-date on regulations and policies. The role requires periodic visits during non-office hours, oversight of fire drills, and availability for crisis and emergency events. The manager is also responsible for incident reporting, quality assurance activities, and may assist with direct care or broader management duties in the absence of the Residential Director.

Requirements

Associates Degree in Human Services field plus at least 3 years of experience in the OPWDD field, OR Bachelor’s Degree plus one-year experience in the OPWDD field.
Additional experience in the field may be substituted for an Associate's degree with approval from the Director of CLS.
A valid NY State Driver’s License.
Ability to drive.
Driving record acceptable for agency insurance coverage.
Must be cleared/maintain acceptable record under NY state mandated criminal background check process.
Must be clear and maintain an acceptable record under the Medicaid Fraud & Abuse clearance process.

Responsibilities

Serve as the team leader for the Interdisciplinary Planning Team.
Facilitate case conferences for individuals supported, including completing minutes and communicating assignments.
Follow up to ensure tasks from individual plans are carried out.
Act as a liaison with other departments to advocate for consumer needs.
Review goals quarterly for individuals supported in the ICF.
Maintain communication with families to obtain input and provide updates.
Plan, coordinate, and oversee the work of residence direct service, clinical, and support staff on all shifts.
Arrange and post schedules, and address staff questions and problems.
Ensure implementation of guidelines prescribed by OPWDD and other oversight bodies.
Monitor and direct staff activity to ensure compliance with state and local contracts.
Perform management and supervisory functions, including hiring, orientation, training, processing personnel records, completing performance appraisals, and employee discipline/discharge.
Ensure accuracy of administrative and record-keeping functions, including timesheets and consumer billing.
Maintain permanent records related to individuals and consumer activities.
Conduct in-service programs to ensure staff are current on regulations, procedures, and policies.
Periodically make scheduled and unscheduled visits to the facility during non-office hours.
Conduct and oversee fire drills and evaluate staff response.
Be available for crisis and emergency events.
Notify supervisor and/or Division Director of emergency events.
Notify parents, families, and advocates of situations as they arise.
Be on call 24 hours a day for emergency purposes.
Maintain records of all incidents and represent the residence at incident review committee meetings.
Conduct preliminary investigations of unexplained bruises/injuries.
Supervise and participate in quality assurance activities.
Ensure departmental guidelines are addressed and corrective actions are taken.
Periodically assist with direct care functions as required.
Serve on agency committees.
Carry out broader management responsibilities in the absence of the Residential Director.
Fill in or participate in other activities, including writing policies and procedures, and orientation programs.
Perform incidental administrative or clerical procedures.
Maintain a safe, orderly work area and work practice.
Perform other duties as required.