Residential Manager

Northeast Kingdom Human Services • Lyndonville, VT

3d • Onsite

About The Position

Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization dedicated to promoting a high-quality, comprehensive community mental health program in Vermont’s Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives. NKHS is a Designated Agency contracted with the State of Vermont to provide services for adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges across Caledonia, Essex, and Orleans counties. The organization offers a wide range of programs and services, including case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school-based counseling, emergency care, and respite services, annually assisting nearly 4,000 community members. The Residential Manager role specifically oversees the daily operations, staffing, and regulatory compliance of a licensed residential care home serving individuals with Intellectual and Developmental Disabilities. This position involves a balance of administrative tasks such as budgeting, hiring, and licensing compliance, with direct oversight of staff and client care.

Requirements

• Completion of a State approved certification or one of the following: At least an Associates degree in the area of human services and two (2) years of administrative experience in adult residential care; or three (3) years of general experience in residential care, including one year in management, supervisory or administrative capacity; or a current Vermont license as a nurse or nursing home administrator; or other professional qualifications and experience related to the provision of healthcare services or management of healthcare facilities.

Responsibilities

• Responsible for overall operation of a licensed residential home (Residential Care Home or Therapeutic Community Residence) serving individuals with Intellectual and Developmental Disabilities (IDD).
• Provides direct supervision to the Assistant Manager of the licensed homes.
• Responsible for maintaining adequate staff to meet requirements of the program and to supervise, schedule and support staff in the exercise of their duties.
• Responsible for ensuring that the homes maintain compliance with NKHS policies, and any and all applicable regulations from the State of Vermont Division of Licensing and Protection (DLP) and Developmental Disabilities Services Division (DDSD).
• Provides after-hours, on-call managerial support to the home on a rotating basis, fifty percent of the time; shared duty with the Residential Assistant Manager.
• Provides service coordination for the Homes’ residents in conjunction with the Residential Assistant Manager and/or Service Coordinator.
• Responsible for ensuring that the facilities are maintained in a safe, clean and home-like manner.
• Responsible for overseeing the implementation of client-specific plans and protocols by residential staff.
• Responsible for providing in-home support and follow up with medical and programmatic needs of the individuals after successfully completing med delegation.
• Responsible for providing for the physical, emotional, therapeutic and adaptive needs of the consumers, including but not limited to physical care, training, assistance in daily living skills, and care and supervision of all activities of daily living.
• Responsible for providing for the safety and general well-being of the consumers in a humane and caring manner, including protection from others, protection from exploitation, protection from physical harm and aggressive and/or self-injurious behavior, which may require physical intervention by staff in situations where consumers are aggressive.
• Must demonstrate a capacity to respond non-punitively, and in ways that encourage positive growth, to behavioral challenges and physical demands of the consumer.
• Responsible for assisting consumers in relating to family, community, and other team members in a competent and respectful manner.
• Responsible for providing direct care to consumers to meet their physical needs. This includes but is not limited to bathing, toileting, lifting, transferring, and physical assistance.
• Must be willing to work flexible hours as scheduled when needed or requested.
• Must perform these duties within the resources available and manage household budget and resources.

Benefits

• Health and dental insurance.
• 403b retirement plan with Agency contribution and match.
• Generous paid time off, 12 sick days and 12 paid holidays.
• Outstanding employee wellness program.
• Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, employee assistance program, and additional optional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree