Residential Manager

GATEWAY CSB PEO LLC•Statesboro, GA

5d•Onsite

About The Position

Under general supervision, the Residential Manager oversees the daily operation of a residential program serving individuals with intellectual and developmental disabilities. This position supervises residential staff, ensures compliance with regulatory standards, supports implementation of individualized service plans, promotes quality care and community integration, and maintains a safe, healthy, person-centered living environment. The Residential Manager provides leadership and coordination of services while ensuring the health, safety, and well-being of residents.

Requirements

Knowledge of federal, state, and local regulations governing residential and developmental disability services.
Knowledge of organizational management and program administration practices.
Knowledge of budgeting, resource allocation, and financial oversight principles.
Knowledge of supervision, coaching, training, and performance management techniques.
Knowledge of person-centered planning and service delivery principles.
Knowledge of medication administration policies and health and safety requirements.
Ability to observe, assess, and monitor resident behavior and functioning.
Ability to assist and supervise residents with activities of daily living.
Ability to develop and implement individualized support plans.
Ability to provide training, instruction, and orientation services to residents and staff.
Ability to participate effectively in service planning meetings and interdisciplinary teams.
Ability to complete evaluations and monitor resident functional outcomes.
Ability to serve as a subject matter resource for staff.
Ability to supervise and direct the work of others.
Ability to communicate effectively both verbally and in writing.
Ability to manage multiple responsibilities and prioritize competing demands.
Ability to maintain accurate records and documentation.
Ability to promote resident independence, dignity, and quality of life.
High School Diploma or GED equivalent and three (3) years of experience providing social, residential, or direct care services to individuals with special needs in a human services setting; OR Associate degree from an accredited college or university in a related field and two (2) years of related experience; OR Bachelor’s degree in a related field and one (1) year of related experience; OR One (1) year of experience at a lower-level position within the organization meeting advancement requirements.
Valid Georgia driver's license required.
Upon appointment to the position, the employee assumes responsibility for meeting and maintaining all minimum qualification requirements, including applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training.
Clearly establishes and communicates goals and accountabilities.
Monitors and evaluates employee performance.
Provides effective feedback and coaching.
Identifies development needs and assists employees in achieving professional growth.
Develops innovative approaches to improve service quality and program outcomes.
Communicates regularly with staff regarding goals, expectations, and performance standards.
Initiates corrective action when performance requirements are not met.
Conducts performance evaluations and provides constructive feedback.
Recognizes employee contributions and achievements.
Promotes employee engagement, training, and continuous improvement.
Reports to work when scheduled and begins and ends work as expected.
Reports anticipated tardiness or absence to the supervisor.
Observes policies regarding meal and break periods.
Uses work time appropriately and efficiently.
Requests and utilizes leave appropriately.
Maintains a professional appearance in accordance with site dress code requirements.
Observes health, safety and sanitation policies.
Performs work according to all applicable rules, regulations, policies and guidelines.
Ensures licensure and certification are current and active without suspension or revocation throughout employment.
Ensures compliance with required training, including new employee orientation.
Does not engage in activities other than official business during work hours.
Does not report to work under the influence of alcohol or drugs.
Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23.
May be required to remain at or return to work during agency incidents or emergencies and may work non-traditional schedules as necessary to support agency operations.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Supervises, schedules, and plans work activities of assigned residential staff.
Ensures all required employee training, certifications, competency validations, and documentation remain current.
Manages employee relations, staffing, scheduling, coaching, and performance management activities.
Coordinates and facilitates access to medical, behavioral health, and support services for residents.
Assists with the development, implementation, and monitoring of individualized service and treatment plans.
Monitors exceptional rate and specialized service plans to ensure compliance with staffing and service requirements.
Maintains communication with program leadership to ensure appropriate supports and services are available.
Provides support to residents and families during periods of illness, crisis, transition, or family disruption.
Counsels and assists residents with daily decision-making, problem-solving, and independent living skills.
Instructs residents individually and in groups regarding daily living activities and life skills development.
Observes and documents resident behaviors, progress, concerns, and service outcomes.
Participates in interdisciplinary meetings, case reviews, and service planning activities.
Performs or oversees household management activities including cleaning, laundry, meal preparation, and errands.
Plans, coordinates, and conducts staff training and in-service activities.
Assists residents with meal planning, grocery shopping, food preparation, and nutritional needs.
Maintains records of resident progress and services provided and reports changes in condition promptly.
Provides transportation for residents to appointments, activities, employment, community events, and services.
Ensures compliance with agency policies regarding medication administration and self-administration assistance.
Maintains compliance with work schedules, attendance requirements, and organizational policies.
Maintains a safe, healthy, supportive, and person-centered residential environment.
Reports safety concerns, incidents, and environmental hazards promptly.
Performs related duties as assigned.
Provides oversight of residential program operations.
Supervises residential staff and monitors service delivery.
Supports implementation of individualized service plans.
Ensures resident health, safety, and welfare.
Coordinates transportation, medical appointments, and community activities.
Maintains compliance with regulatory and organizational requirements.
Monitors household operations and residential environment standards.
Provides training and support to staff and residents.