Residential Manager

Woods Services•Middletown Township, PA

3d•Onsite

About The Position

We want you to join our team! We need deeply compassionate, committed and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote leaning and personal fulfillment. Salary: $51500 to $53500 / annually – depending on education Job Summary Responsible to have a clear understanding of and maintain an operational knowledge of Woods’ Vision, Mission, and Core Values. Woods’ Core Values of Health and Safety, Respect, Innovation, Leadership, Advocacy, and Courage are to be applied to all aspects of each management staff’s role and responsibilities. Responsible for the administration, program management, supervision of assigned home(s), clients, and employees. Responsible for the development and implementation of program goals and objectives which are consistent with the overall goals and objectives of the organization. Works varied hours including every fourth weekend to ensure visibility across shifts. Performs other duties as assigned.

Requirements

Bachelor’s degree from an accredited college or university, 2 years of relevant experience working with persons with intellectual disability and 2 years experience in a management of supervisory capacity preferred.
Master’s degree from an accredited college or university, 2 years of relevant experience working with persons with intellectual disability and 2 years experience in a management of supervisory capacity preferred.
Valid driver’s license and vehicle required.
Must be able to read, write, enter dates and follow verbal/written directions, prepare written reports and complete written forms in English. Must be able to verbally communicate in English and direct clients, respond to clients’ needs.
Must be 21 years of age and must be able to verbally communicate emergency information in English over the phone.
Must be able to lift a minimum of 50 pounds, be agile, physically pursue clients on foot, physically restrain (with appropriate training), bend, squat, reach, push up and stand for several hours at a time.
Prior to employment, medical certification and child abuse clearances are required.

Responsibilities

Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns
Communicate effectively both verbally and in writing
Seek staff’s input, encourage creativity, and empower staff to make decisions
Facilitate staff teamwork
Encourage staff to maintain appropriate boundaries between personal and professional issues
Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies
Maintain contact with supported individuals, their families, and team members
Evaluate quality of supports to the individual and make recommendations for improvements
Have knowledge of available resources within the organization and advocate for services that would benefit the consumer
Educate communities about people with developmental disabilities and promote positive community relations
Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff
Monitor implementation of consumer support and behavior intervention plans and provide feedback to staff
Provide input for individual’s goals
Review incident reports and follow up as necessary
Identify and track trends and make suggestions for reducing incidents
Ensure active engagement of consumers by direct care staff
Interview potential staff and make recommendations for hire
Complete supervisory follow up on staff injury reports; monitor for trends and address any concerns
Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary
Attend all employee relations related meetings as required (i.e. unemployment hearings)
Have a working knowledge of HR policies and procedures, conduct investigations a needed, and seek consultation when necessary
Plan special events and activities with input from staff and consumers
Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns
Listen and respond to staff questions and crises and follow up as needed
Initiate discussions and facilitate debriefing sessions with staff following significant incidents
Demonstrate ability to prioritize tasks and delegate appropriately
Manage personal stress
Respect the confidentiality and privacy of staff
Monitor, report, and address employee job satisfaction and morale as well as staff turnover
Inspire and motivate staff to achieve high levels of performance
Attend in-service training and work with direct supervisors to develop a personal development plan
Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to client specific needs
Solicit feedback from staff, consumers and their families on staff training needs
Identify potential trainers and training opportunities for direct support staff
Identify, report, and follow up on household repairs and maintenance tasks
Identify emergency safety issues and ensure immediate reporting and follow up
Delegate, monitor, and ensure that routine household tasks are completed and meet expectations
Ensure that staff are trained and follow infection control procedures and have all needed supplies
Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate
Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns
Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments
Assist in providing first aid and facilitate emergency medical appointments
Conduct fire and emergency drills and follow up with concerns as needed
Review menus with dieticians and ensure consumers receive proper diets
Assist individuals in completing bank transactions
Ensure that consumer bills are paid
Ensure that consumer personal needs are met by securing appropriate funds and purchase items
Manage petty cash and student savings accounts
Complete and approve expense reimbursement for staff
Develop staff schedules
Ensure accuracy and approve staff timecards and salary sheets
Approve staff leave and secure staff to fill vacancies related to leaves
Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods’ policy
Ensure regular and effective communication between day and residential program management staff
Give and receive information via the 24-hour log and share information with staff, as needed
Ensure adequate staffing is provided to day programs
Respond and assist with emergency situations that occur at the day programs
Maintain knowledge of and ensure compliance with licensing and monitoring regulations
Maintain knowledge of and ensure compliance with Woods’ policies and procedures
Ensure consistent implementation of systems to ensure compliance with all policies and procedures
Respond to identified issues in licensing reviews and audits
Solicit input from consumers and their supports in developing procedures
Maintain professional and respectful communications
Respond promptly to all communications (telephone calls/messages, email, pages)
Ensure written communications are concise and grammatically correct
Complete required paperwork and adhere to deadlines
Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing
Be respectful of shared office space