Residential Maintenance and Business Systems Manager

Good Life Property Management•San Diego, CA

11d•$110,000 - $120,000•Hybrid

About The Position

Good Life Maintenance is seeking a hands-on, highly accountable Maintenance and Business Systems Manager to build and lead property maintenance operations from the ground up. This role involves elevating operations by establishing strong systems, a great team, and a proud culture, ensuring work is done quickly and correctly. The position requires a leader who is comfortable building systems and workflows, as well as hiring, coaching, scheduling, and developing a team, while also being hands-on when necessary. A CSLB Class B license is highly preferred to enable self-performance and oversight of a broader scope of work, along with compliance awareness and cost savings. This is a full-time salaried (exempt) position (40+ hours/week) with a hybrid in-office and remote/field service work arrangement. The pay range is $110,000-$120,000 annually, with potential for $15,000-$25,000 in incentive compensation based on performance. The company offers comprehensive benefits including medical, dental, vision, a 401k with employer match, paid holidays, and paid time off. There is also potential for long-term compensation and responsibility growth as the maintenance company scales.

Requirements

Proven leadership experience in a field-based or service environment
Experience hiring, coaching, and managing teams
Strong operational and systems-building mindset
Ability to own outcomes and make decisions independently
Excellent communication and organizational skills

Nice To Haves

Experience in maintenance, facilities management, construction, or field services
Experience leading a team or department
Experience improving systems or operations within a growing organization
Familiarity with EOS or similar operating systems
Active California contractor license and ability to serve as the company’s RMO
Comfortable operating alongside a contracted licensed RMO

Responsibilities

Build the maintenance business infrastructure from the ground up
Create systems for scheduling, dispatching, work order management, and communication
Implement workflows, tools, and KPIs that drive efficiency and accountability
Establish operating rhythms including weekly scorecards and performance reviews
Continuously improve systems to support scalability and growth
Hire, coach, and develop a high-performing maintenance team
Lead maintenance technicians, dispatchers, and administrative support staff
Set clear expectations, performance standards, and accountability structures
Build a strong culture focused on professionalism, ownership, and improvement
Own the maintenance experience for residents and property owners end-to-end
Ensure work orders are completed efficiently, professionally, and with high quality
Improve response time, communication, and service reliability
Monitor customer feedback and continuously improve service delivery
Build a strong operating partnership with Good Life Property Management
Align maintenance operations with company goals and growth strategy
Scale the maintenance team as demand increases
Identify opportunities to expand services and improve margins
Performs other duties as assigned.