Residential Life Student Services and Reception Assistant

Fessenden School•West Newton, MA

4d•Onsite

About The Position

The Residential Life Student Services and Reception Assistant is a member of The Fessenden School’s Residential Life Department and Health Center, supporting students in the Residential Life program while also providing school-wide reception and administrative support. Reporting to the Director of Human Resources, the position transports students in a school-owned vehicle to and from healthcare appointments, picks up prescriptions when requested, and helps coordinate communication among the Health Center, Residential Life, families, and healthcare providers. Reception duties include answering and directing incoming calls, managing visitor check-in, and providing general office support. The successful candidate is professional, organized, compassionate, able to manage multiple priorities, and committed to confidentiality and exceptional customer service. The position is scheduled Monday through Friday during the school year, from late August to mid-June, starting at 7:30 a.m. It includes 30–35 hours per week, with opportunities for additional late-afternoon hours as needed. Some hours may be available during winter, March, and summer breaks.

Requirements

High school diploma or equivalent.
One to two years of experience in an office, customer service, educational, healthcare, or related environment.
Valid driver’s license with an acceptable driving record.
Successful completion of criminal background (CORI), sex offender registry (SORI), and fingerprinting checks.
Excellent interpersonal, written, and verbal communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple priorities while remaining calm and professional.
Proficiency with Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Calendar, as well as general office technology.

Nice To Haves

Experience working in an independent school, healthcare, or educational environment.
Experience transporting students or clients.
CPR and First Aid certification.

Responsibilities

Maintain and update digital signage and departmental communications for Residential Life.
Order and maintain appropriate supplies.
Prepare, distribute, track, and maintain records related to residential faculty communications, training requirements, letters, and other compliance-related items.
Receive, scan, log, retrieve, and organize packages for residential students daily.
Coordinate student transportation plans and communicate travel arrangements, schedules, and updates to approved drivers.
Review and approve student pass requests related to authorized travel.
Safely transport students in school-owned vehicles to medical, dental, counseling, therapy, and other healthcare appointments.
Pick up prescriptions and medical supplies from local pharmacies when requested.
Communicate with Health Center staff, Residential Life staff, faculty, and healthcare providers about student appointments and transportation schedules.
Accompany students into medical appointments when appropriate and serve as a supportive advocate while following Health Center guidance.
Maintain confidentiality of student medical information in accordance with School policies and applicable privacy regulations.
Promptly notify the Health Center about transportation scheduling changes, delays, or concerns.
Answer the School’s main telephone line as the backup receptionist and direct calls appropriately.
Welcome visitors, students, families, vendors, and guests courteously and professionally.
Manage visitor sign-in and sign-out procedures and issue visitor identification badges.
Answer questions from students and visitors and direct them to the appropriate offices.
Maintain a clean, organized, and welcoming reception area.
Sort and distribute incoming and outgoing mail and packages.