Area Coordinator for Residential Education (Student Services Professional II), Housing and Residential Life

CSU Careers•San Bernardino, CA

13d•Onsite

About The Position

Under the general supervision of the Associate Director for Residential Education, the Area Coordinator is a full-time, live-on professional who coordinates student development, community engagement, and residential education within an assigned community serving approximately 400–600 students. The position provides lead work direction to approximately 12–15 Resident Assistants and other Department of Housing and Residential Education student leaders. The Area Coordinator advises and mentors students, supports student leadership and academic success, facilitates community development initiatives, addresses student conduct and interpersonal concerns, and participates in crisis response. The role evaluates student and community needs, applies established Housing and University policies and procedures, exercises independent judgment in routine and moderately complex matters, and recommends appropriate interventions and solutions within the scope of assigned responsibility. The position is full-time, exempt, probationary, and live-on. It may require occasional evening and weekend work to support departmental activities, special events, and university functions. Schedules may vary based on business needs. Employees must reside in California upon hire. A valid driver's license and satisfactory background check are required.

Requirements

Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field. Additional specialized experience demonstrating the required knowledge and abilities may substitute for the required education on a year-for-year basis.
Typically, the equivalent of two years of professional experience in a student services program area or related field, demonstrating competence and potential for further growth. A master's degree in a job-related field may substitute for one year of professional experience.
Working knowledge of the practices, procedures, and activities of the assigned program.
General knowledge of organizational and program management methods and problems.
General knowledge of research and interview techniques and of the principles of individual and group behavior.
Valid driver's license.
Satisfactory completion of a background check, including a criminal records check.
Must reside in California upon date of hire.
Must comply with mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and applicable CSU policy.
Must report applicable Clery Act crimes as a Campus Security Authority and complete required CSA training.
Must be lawfully authorized to work in the United States and complete employment eligibility verification.

Nice To Haves

Experience working for a housing or residence life department.

Responsibilities

Advise and support residents by assessing concerns, providing Housing and University resources, facilitating problem-solving, making referrals, and promoting well-being, engagement, and successful community living.
Advise Village Council and support the Residence Hall Association through meetings, programs, events, leadership guidance, and coordination with Housing and Residential Education.
Facilitate roommate and community conflict resolution through information gathering, mediation, resolution planning, documentation, and follow-up; appropriately escalate serious or high-risk matters.
Administer assigned residential conduct cases by reviewing reports, meeting with students, applying policies, assigning educational or administrative sanctions, documenting outcomes, and monitoring compliance.
Respond to student crises, emergencies, and after-hours incidents through the Housing on-call rotation by assessing situations, following emergency protocols, coordinating with campus partners, documenting actions, and escalating significant risks.
Provide initial support for behavioral, interpersonal, academic, personal, and other student concerns, referring students to appropriate specialized resources.
Prepare and review incident reports and advise student leaders on accurate, timely, and consistent documentation.
Develop, implement, and evaluate educational, cultural, social, and community-building programs aligned with Housing goals and student learning outcomes.
Support Living Learning Communities, summer programs, camps, and programs involving minors by coordinating activities and collaborating with Housing staff, campus partners, and student leaders.
Maintain an active presence in residential communities through programs, community and facility walk-throughs, and regular communication with residents and student leaders.
Provide lead work direction, coaching, training, and ongoing development to Resident Assistants, Academic Mentors, Student Coordinators, and other student leaders.
Participate in the recruitment, interview, and selection of student leaders and professional staff by reviewing applications and providing job-related recommendations.
Coordinate daily residential operations, including room changes, check-in and check-out, break periods, opening and closing activities, health and safety processes, programming documentation, and other Housing procedures.
Conduct facility inspections, identify maintenance and safety concerns, coordinate with maintenance and custodial staff, and escalate urgent issues.
Maintain residential records, reports, inventories, and administrative documentation, ensuring information is accurate, complete, and properly recorded.
Support operational activities across campus, including transporting materials, using authorized campus vehicles, traveling to off-campus locations, and lifting or moving supplies and equipment weighing up to 25 pounds.