Residential HVAC Service Supervisor

Joseph J. Magnolia, Inc. • Washington, DC

4d

About The Position

Magnolia Plumbing, LLC is seeking an experienced, motivated, and customer-focused Residential HVAC Service Supervisor to lead its growing residential HVAC service team. The supervisor oversees daily service operations, supervises HVAC service technicians, supports technical troubleshooting, and ensures exceptional customer service and quality workmanship. The role calls for extensive residential HVAC service experience, strong leadership abilities, and the ability to develop technicians, improve department performance, and maintain efficient daily operations.

Requirements

• High school diploma or GED required.
• Previous HVAC supervisory, management, or team leadership experience required.
• Strong technical knowledge of residential HVAC systems, including air conditioners, heat pumps, furnaces, boilers, air handlers, and ductless mini-split systems.
• Extensive experience with HVAC diagnostics, troubleshooting, preventative maintenance, and repair procedures.
• Knowledge of refrigeration systems, electrical components, airflow, thermostats, and HVAC controls.
• EPA Section 608 Certification required.
• Valid driver's license and acceptable driving record.
• Knowledge of applicable HVAC codes, OSHA safety requirements, EPA regulations, and industry standards.
• Ability to read and interpret technical manuals, wiring diagrams, and manufacturer specifications.
• Strong leadership, coaching, and employee development skills.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced residential service environment.
• Understanding of residential service department operations, labor management, productivity, and financial performance.
• Strong customer service skills and ability to handle homeowner concerns and escalated complaints professionally.
• Ability to work flexible hours and respond to urgent service situations as needed.
• Must successfully complete a pre-employment background check and drug screening following an offer of employment.

Nice To Haves

• Technical HVAC education or additional industry training.
• Minimum of five years of residential HVAC service experience.
• Proficiency with service management software, scheduling systems, and Microsoft Office.

Responsibilities

• Oversee daily residential HVAC service operations, including scheduling, dispatching, and equipping technicians for service calls.
• Supervise, lead, and support residential HVAC service technicians and apprentices.
• Monitor technician productivity, performance, attendance, and quality of work.
• Provide technical guidance on complex HVAC diagnostics, troubleshooting, maintenance, and repairs.
• Ensure technicians correctly diagnose residential HVAC systems and recommend appropriate repairs or replacements.
• Oversee service work involving air conditioners, heat pumps, furnaces, boilers, air handlers, thermostats, and ductless mini-split systems.
• Review service tickets, work orders, estimates, and invoices for accuracy and completeness.
• Monitor department revenue, labor productivity, service efficiency, and customer satisfaction.
• Coordinate with dispatch and service personnel to manage schedules, prioritize service calls, and resolve scheduling challenges.
• Resolve customer complaints, escalated service issues, and technical concerns professionally and promptly.
• Ensure technicians provide homeowners with professional recommendations, repair options, and a positive customer experience.
• Identify opportunities to increase maintenance agreements, equipment replacements, system upgrades, and customer retention.
• Conduct field visits and job site inspections to evaluate workmanship, safety practices, and technician performance.
• Assist with recruiting, interviewing, onboarding, and training HVAC service technicians.
• Coach and mentor technicians through technical training and performance feedback.
• Conduct employee performance evaluations and establish individual development goals.
• Monitor company vehicles, tools, equipment, and inventory to ensure technicians have the resources they need.
• Ensure technicians follow company policies, safety procedures, EPA regulations, and applicable HVAC codes and standards.
• Monitor employee certifications, licenses, and required safety training.
• Promote accountability, teamwork, professionalism, and a customer-first culture.
• Collaborate with management on department goals, staffing, budgets, and operational improvements.
• Perform additional duties as assigned by management.

Benefits

• Medical benefits starting the first of the month.
• Company-paid life insurance and long-term disability.
• Company contributions to 401(k) and HSA.
• Company-paid Employee Assistance Program (EAP) and mental health coverage.
• Company-paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.
• Empowered environment with trust to own your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED