Residential HVAC Service Manager

NearU, and Affiliate Regional HVAC Branches • Asheville, NC

6d • Onsite

About The Position

We're looking for a high-energy, customer-focused Residential HVAC Service Manager to lead our growing service department and help drive operational excellence. This is more than a management role—it's an opportunity to build a winning team, develop top talent, and make a direct impact on customer satisfaction and company growth. If you're passionate about HVAC, leadership, and delivering exceptional service, we want to hear from you.

Requirements

• Current HVAC License with a minimum H2 or H3 License required.
• High School Diploma or GED required.
• EPA Certification required.
• Minimum 5 years of residential HVAC service experience.
• Minimum 2 years of leadership, supervisory, or management experience.
• Strong technical troubleshooting and diagnostic skills.
• Ability to effectively lead, motivate, and develop service teams.
• Excellent communication, organization, and problem-solving skills.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Bachelor's Degree (BA/BS) preferred.
• Geothermal HVAC experience is strongly preferred.
• Experience using Service Titan or similar field service management software.
• Experience with Lytx fleet safety and camera systems.
• Previous Service Manager, Operations Manager, or Service Supervisor experience.
• Experience managing KPI-driven service organizations.

Responsibilities

• Lead, coach, mentor, and inspire a team of HVAC Service Technicians (8-10 Technicians)
• Foster a positive, accountable, and customer-focused culture.
• Conduct ride-alongs, performance evaluations, and ongoing technician development.
• Support training, licensing, certifications, and career growth opportunities for team members.
• Recruit, onboard, and retain top HVAC talent.
• Serve as the technical leader and go-to resource for complex service issues.
• Jump into the field and assist technicians on service calls as needed.
• Provide real-time coaching and troubleshooting support.
• Ensure all work is completed safely, efficiently, and to company quality standards.
• Oversee daily service operations, dispatch coordination, scheduling, and workflow management.
• Monitor technician productivity, service quality, and customer satisfaction.
• Manage callbacks, warranty work, and escalated customer concerns.
• Collaborate with company leadership to improve processes and drive growth.
• Track and manage key performance indicators including: Revenue growth, Average ticket, Conversion rates, Technician productivity, Callback percentages, Customer satisfaction metrics
• Support budgeting, forecasting, labor management, and profitability initiatives.
• Drive departmental performance through coaching and accountability.
• Ensure compliance with company policies, safety protocols, and local/state regulations.
• Promote a culture of safety and professionalism.
• Maintain accurate documentation and reporting standards.

Benefits

• Competitive Salary (Exempt Position)
• Bonus Program
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company Vehicle (if applicable)
• Professional Development & Career Growth Opportunities
• Relocation support available for qualified candidates.
• Housing and rental support available to help ease your transition into the area.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED