Residential HVAC Service Manager
About The Position
Since 1996, Carew Heating & A/C, Inc. has been the go-to for quality service in our community. We are a dedicated team of home service experts who always go the extra mile to ensure peak performance for our customers' heating, air conditioning, plumbing, and electrical systems. We are looking for a high-energy, hands-on Residential HVAC Service Manager to take the reins of our service division in Watertown, WI. This isn’t a desk job where you just look at spreadsheets; we need a leader who loves getting into the field alongside our technicians to sharpen their troubleshooting skills and elevate their customer service game. If you are a technical expert who knows how to inspire a team, deliver top-tier service, and help technicians maximize every customer interaction, Carew is the long-term home you’ve been looking for.
Requirements
- A background of successful leadership within an HVAC service department or a closely related residential service environment.
- A true leader who thrives on leaving the desk behind to train, motivate, and develop technicians right at the job site.
- Comprehensive understanding of residential HVAC systems, components, and air distribution, with the ability to troubleshoot anything that comes your way.
- Strong verbal and written skills, allowing you to easily build trust with homeowners, align your tech team, and collaborate with internal office staff.
- Exceptional organizational skills with a knack for managing shifting priorities and staying calm in a high-volume environment.
- A valid driver’s license with an acceptable driving record, and the ability to clear our standard drug screening and background check.
Responsibilities
- Direct, mentor, and inspire our team of HVAC service technicians to achieve top-tier craftsmanship and efficiency.
- Jump into the field alongside your team, providing active ride-alongs to sharpen their technical diagnostics and perfect their customer turnover presentation.
- Oversee the daily pulse of the service department—including dispatching efficiency, scheduling flow, and tracking service callbacks—to maximize productivity.
- Act as the ultimate technical resource, stepping in to solve complex residential equipment headaches and guide technicians through tricky diagnostics.
- Keep our fleet and warehouse running smoothly by tracking inventory levels, minimizing part delays, and managing tools.
- Champion a zero-compromise safety environment, ensuring all field operations match industry regulations and company safety standards.
Benefits
- Medical (3 affordable medical plans to choose from), Dental and Vision Insurance
- Short-Term and Long-Term Disability, Life Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
- 401k with Company Match!
- Tuition Reimbursement
- Paid Time Off and 9 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
