Residential Glazier/Installer

The Glass Guru•Roseville, CA

19d

About The Position

The Glazier / Installer is the primary product fulfillment position in the company and delivers the customer experience in the home during the final fulfillment and installation process. The role involves preparing and inspecting materials, transporting products and equipment, installing the products and services listed on work orders, resolving on-site issues, and communicating with customers, the office, and relevant team members. Installers are expected to protect customers’ homes or businesses, leave the work area clean, and explain product care, maintenance, warranty information, and how to request service.

Requirements

At least 1 year of residential glass installation experience.
High school diploma or equivalent.
Must pass an initial background check and drug test.
Valid driver’s license and clean DMV record.
Physically capable of performing the work and able to lift 50–100 pounds unassisted.

Nice To Haves

Experience replacing residential glass, including single- and double-pane window glass, shower enclosures, and skylights.
Experience installing residential windows and doors in new construction and retrofit settings.
Experience with window and door maintenance, weatherization, and repair.
Effective troubleshooting skills.
Excellent verbal and written communication skills.
Microsoft Office proficiency, including Word and Excel.
Hardworking and motivated, with strong organizational and time-management skills.

Responsibilities

Inspect job materials to confirm products are the correct size and style and have no obvious damage or flaws.
Load job materials, backup materials, tools, paperwork, and safety equipment onto installation vehicles.
Notify the office and customer if delayed for a scheduled installation appointment.
On arrival, confirm the work, products, installation locations, estimated completion time, and customer expectations.
Install all products and services included in the work order and troubleshoot on-site installation problems.
If a safe, quality installation cannot be completed as scheduled, document the issues and materials needed to complete the work later.
Communicate incomplete work to relevant team members so materials can be ordered, the cause of the return visit can be identified, and customer expectations can be managed.
Protect the customer’s home or business, use protective measures such as booties, and leave the site cleaner than it was found.
Walk the customer through product care and maintenance, applicable warranty information, and how to contact the company for service or questions.