Residential Field Tech - DMV region

Birdwatch•Washington, DC

5d•Onsite

About The Position

At Birdwatch, we’ve reimagined home maintenance to make life easier for homeowners—and we’re looking for skilled and motivated residential home service technicians to help us deliver on that promise. In this role, you’ll be the trusted go-to for repairs, preventive care, and small-scale improvements in some of the most beautiful homes across the DC / NoVa / Maryland beltway area. You’ll work in a supportive, team-driven environment where your expertise is valued, your growth is prioritized, and your contributions make a direct impact on our clients and community. With excellent pay, comprehensive benefits, and a company culture that invests in its people as much as its properties, this is your chance to bring your skills to a place where craftsmanship, customer service, and pride in a job well done truly matter. THIS POSITION EXISTS TO: Ensure Birdwatch homeowners enjoy worry-free living by delivering exceptional maintenance, repairs, and small-scale home improvements with skill, professionalism, and care. This role exists to proactively maintain and enhance our clients’ homes, respond promptly to repair needs, and provide solutions that protect property value, improve safety, and elevate the homeowner experience. By combining technical expertise with outstanding customer service, the Residential Field Technician helps fulfill Birdwatch’s mission to make homeownership easier, more enjoyable, and better supported than ever before. WHAT DOES SUCCESS LOOK LIKE IN THIS ROLE? Success in this role means consistently delivering high-quality maintenance and repair work that meets Birdwatch’s standards and exceeds client expectations. You complete most jobs in a single visit by arriving prepared, equipped, and ready to troubleshoot effectively. Clients trust you for your professionalism, clear communication, and respect for their homes. You stay organized, close out tickets promptly, and hit monthly performance markers without sacrificing quality. You work seamlessly with your team, share knowledge, and contribute ideas to improve processes. Above all, you represent Birdwatch’s values—safety, honesty, humility, and respect—in every interaction, leaving both the worksite and the homeowner’s experience better than you found them.

Requirements

Experience in home maintenance and/or construction required (2+ years)
Superior customer service skills, including the ability to manage client expectations
Strong attention to detail
Superior organization, time management, and problem-solving skills
Ability to work independently, self-directive and detail-oriented
Ability to work with challenging personalities with grace
Ability to manage multiple projects simultaneously
Ability to recognize systemic problems and offer solutions to enhance and improve current systems
Ability to be on-call and respond to emergencies as they arise
Ability to work a flexible schedule occasionally to include weekends, evenings, and holidays if needed
Ability to handle maintenance emergencies and stay calm under pressure
Ability to work indoors and outdoors, able to lift 75lbs+
Willing to use technology in the field (training will be provided)
Knowledge of the DC area required and ability to navigate the city and the parking

Nice To Haves

Experience with training and mentoring is a plus!
Trade certifications are a plus!

Responsibilities

Deliver exceptional maintenance, repairs, and small-scale home improvements with skill, professionalism, and care.
Proactively maintain and enhance clients’ homes.
Respond promptly to repair needs.
Provide solutions that protect property value, improve safety, and elevate the homeowner experience.
Complete most jobs in a single visit by arriving prepared, equipped, and ready to troubleshoot effectively.
Stay organized and close out tickets promptly.
Work seamlessly with your team, share knowledge, and contribute ideas to improve processes.
Represent Birdwatch’s values—safety, honesty, humility, and respect—in every interaction.
Be on-call and respond to emergencies as they arise.
Handle maintenance emergencies and stay calm under pressure.
Use technology in the field.