Residential Director

Telos U, LLC•Orem, UT

7h•Onsite

About The Position

The Residential Director is responsible for overseeing safe, healthy, innovative, and consistent student programming within the residential departments of the programs at South Campus (Telos U and Geneva Programs). This position is a primary leader of South Campus and oversees the systems, training, and accountability of the residential department.

Requirements

Master’s Degree in a mental health related field
5+ years of experience in a residential treatment setting
Skilled people manager - hiring, training, coaching, performance management
Ability to manage department systems and processes
Adept with department finances and budgets
Exceptional interpersonal relationship and leadership skills
Experience with physical intervention techniques (CPI preferred)
Ability to hold appropriate boundaries
Ability to receive and apply instruction
Dependable, reliable, punctual, honest
Detail oriented and highly organized

Nice To Haves

CPI preferred

Responsibilities

Continually develops the residential departments of each program to meet student needs and engagement
Maintains and achieves strategic departmental goals/plans
Directly supervises lead supervisors of each program, ensuring adequate management of employees and processes
Oversees shift, on-call, and night watch teams
Maintains oversight of staffing, training, and performance of all department staff
Acts as a primary member of the Leadership and Tactical Teams, collaborating with other department leaders for the safety and progression of each student
Participates in facility tours with prospective students, parents, referral sources, and other external relationships. Ensures that the building is prepared for tours.
Manages department budgets for food, activities, incentives, improvements, etc.
Tracks and manages employee overtime to reduce costs
Leads AWOL procedures, protocols, and communications in the event of a runaway student
Leads physical intervention system (CPI) training, oversight, and correction
Conducts weekly training meetings based on relevant competencies and the 10 Pillars of Telos.
Facilitates weekly supervision of Lead Supervisors, stewardships, and correlation meetings
Ensures apartment safety, cleanliness, and adherence to licensing requirements
Prepares for and participates in state licensing and Joint Commission reviews and audits
Prepares for and participates in Family Days events
Tracks and reports on culture scores weekly
Tracks and reports on cleanliness weekly and requests student deposits from accounting
Regularly attend Treatment Team Meetings
Responds to emergencies, including calls regarding incident reports
Understands, exemplifies, and teaches core Telos principles (i.e., 10 Pillars, etc.)
Ensures high levels of communication and change management within the department and with other departments.
Fosters positive and productive culture and relationships.