Assistant Residential Director

SafeNest•Las Vegas, NV

10d•Onsite

About The Position

The Assistant Residential Director plays a critical leadership role within SafeNest's Residential Services, overseeing swing and overnight/grave shift operations to ensure the safety, stability, and continuity of services for residents during non-traditional hours. This position supports the Director of Residential Services in all aspects of shelter operations, programming, and staff management while providing direct client supportive services to support survivors on their journey from crisis to confidence. The Assistant Residential Director fosters a trauma-informed, client-centered environment that emphasizes empowerment, emotional well-being, and long-term success.

Requirements

Valid Nevada driver's license with a safe driving record in accordance with insurance industry standards.
3–5 years of experience in residential, shelter, or nonprofit direct services in a supervisory role, with a college degree; or 5+ years of equivalent experience without a degree.
Demonstrated ability to provide strengths-based, trauma-informed direct client supportive services.
Ability to lead and manage a team in a high-stress, fast-paced environment.
Ability to deal with frequent change, competing demands, and unexpected events while maintaining composure and sound judgment.
Demonstrated critical thinking and appropriate decision-making skills.
Ability to ensure the security and confidentiality of clients and their children at all times.
Ability to recognize and monitor job stress and personal self-care needs.
Fluency in English required.

Nice To Haves

bi-lingual Spanish preferred.

Responsibilities

Support the Director of Residential Services in overseeing shelter operations, programming, and services during swing and overnight/grave shifts (8:00 PM – 4:30 AM).
Serve as the senior on-site leader during evening and overnight hours, making operational decisions in alignment with agency policies and program goals.
Manage day-to-day shelter operations, including ensuring residents' physical, emotional, and safety needs are consistently met across all shifts.
Monitor both walkthrough and drive-through gates; alert the maintenance team of all vendor traffic as needed.
Maintain the facility's overall appearance to ensure a clean, safe, and secure environment.
Report any maintenance or security needs to the appropriate parties.
Be available on-call in the event of an emergency.
Track and submit monthly budget expenses for review by the Director of Residential Services.
Supervise, support, and provide real-time guidance to Residential Advocates during their assigned shift.
Assist with maintaining work schedules for Residential Advocates within their permanently assigned shifts.
Schedule and conduct weekly 1:1 meetings with Residential Advocates to review performance, provide feedback, and discuss opportunities for growth
Provide ongoing training and coaching to Residential Advocates to ensure consistent policy enforcement and high-quality client services.
Verify that Residential Advocates are accurately documenting services in accordance with agency standards.
Ensure that all Residential Advocates are meeting with each client on their caseload on a weekly basis; all client interactions and services must be thoroughly documented using DAP (Data, Assessment, Plan) notes in accordance with agency standards.
Conduct monthly Quality Improvement (QI) reviews on Residential Advocates’ caseloads and documentation to ensure accuracy, compliance, and service quality standards are met.
Work closely with Residential Advocates to ensure program goals are achieved across all shifts.
Provide direct client supportive services to shelter residents in alignment with each client’s individualized goals and safety plan.
Conduct client assessments and develop goal-oriented service plans that promote safety, stability, and self-sufficiency.
Act as an advocate for all clients, maintaining professional relationships within the scope of the role, treating all clients with respect and fairness, and upholding professional boundaries at all times.
Provide support, guidance, and conflict resolution for clients as situations arise; ensure appropriate follow-up and consult with the on-call manager when needed.
Assist and coordinate transportation of clients to and from goal-related activities and appointments.
Ensure all case documentation, critical incident reports, exit reports, and quality improvement records are completed accurately and on time.
Provide support to domestic violence survivors and staff to maintain a safe, secure, and appropriate shelter environment; interactions may occur in person or by phone.
Communicate professionally with all staff, both verbally and in writing, to ensure consistency in trauma-informed programming across shifts.
Verify inventory counts with the Inventory Coordinator and food orders with the Nutrition Coordinator.
Develop and maintain current knowledge of domestic violence, victim services, and trauma-informed care through ongoing training, consultation, and professional development.