Residential Customer Care Specialist

Armstrong Group•Warrendale, PA

4d•Onsite

About The Position

Increased demand for smart home security has opened a brand-new opportunity at Guardian for a Customer Care Specialist. Guardian provides smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. The company's mission is rooted in the belief that life is better when it’s safe. This role is based within a dynamic team environment where the specialist will provide support to a national customer base by offering innovative solutions to a variety of direct calls, utilizing intelligent support applications and skills gained from an intuitive training and development program.

Requirements

Call center experience (preferred, but not essential if amazing customer service skills can be demonstrated).
Technology savvy – ability to navigate computer-based applications.
Accurate typing speed of 35-words per minute.
Experience with Microsoft Office.
Soft skills competency – Friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty.
Independent thinking and multitasking ability.
High School Diploma or equivalent.
Successful completion of a drug test and comprehensive background screen.

Nice To Haves

Demonstrate amazing customer service skills.

Responsibilities

Process calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios.
Provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits.
Build excellent client relationships by placing proactive calls to ensure installations and service calls are satisfactory and meet expectations.
Present, promote and upsell products/services to existing and prospective customers.