Residential Counselor (Evenings) - Domestic Violence Shelter

Equinox Inc•City of Albany, NY

56d•Onsite

About The Position

The Residential Counselor supervises the domestic violence shelter during evening hours and helps maintain a safe and secure environment. The role provides crisis intervention and supportive listening to residents, oversees group and recreational activities, answers the 24-hour crisis line, and performs administrative and facility duties. The counselor supports residents with daily needs, conducts intakes and shelter orientations, responds to emergencies, documents relevant information in logs, case notes, and the ALICE database, and communicates with other staff. The role also involves meal coordination and preparation, supply inventory, light housekeeping, enforcing program policies, attending meetings, and reporting suspected child abuse or maltreatment as a mandated reporter. The schedule is 3:30 P.M. to midnight, 40 hours per week. An additional $1.00 shift differential is available for qualifying shifts.

Requirements

High school diploma or equivalent.
One year of human services experience; a bachelor’s degree may substitute for the experience requirement.
Clean, valid New York State driver license.
Knowledge of Microsoft Word, Excel, Access, and Outlook.
Ability to negotiate stairs.
Ability to lift and carry at least 15 pounds.
Ability to handle basic facility emergencies.
Ability to drive and transport clients using agency vehicles.
Ability to model crisis intervention skills and provide objective supportive listening and guidance.
Ability to write and speak clearly and concisely.
Ability to work independently and as part of a team.
Ability to model calm and cooperative behavior.
Ability to prioritize and complete multiple tasks in an organized manner.
Ability to maintain strict client confidentiality and engage with a diverse population.
Group meal preparation, basic household maintenance, and group facilitation skills.

Nice To Haves

Associate degree in a related field.
Fluency in Spanish and/or an additional language.
Prior residential experience.
Prior experience working with domestic violence, substance abuse, or mental health populations.

Responsibilities

Interact positively and productively with residents, provide emotional support, and model consistent respect.
Assist residents with daily needs and ensure they have necessary personal care items.
Resolve client issues and shelter concerns.
Enforce program policies and procedures and monitor residents’ compliance.
Oversee scheduled programming and participate in recreational activities.
Answer the 24-hour crisis line and provide supportive listening, crisis intervention, information, referrals, and shelter intakes.
Conduct intakes and shelter orientations for new residents.
Coordinate and possibly prepare resident meals.
Monitor and manage supply inventory.
Perform light housekeeping duties as assigned.
Respond to emergency situations appropriately and in a timely manner.
Enter relevant information in logs and case notes and ensure documentation is completed in the ALICE database.
Communicate information to other staff.
Maintain shelter security.
Attend staff, supervision, and other required meetings.
Report suspected child abuse or maltreatment as a mandated reporter.
Complete other tasks and responsibilities needed to ensure smooth operation of the shelter and act in accordance with Equinox’s mission.