Domestic Violence Shelter Crisis Intervention Specialist 12-8a

Hope and Healing Survivor Resource Center•Medina, OH

13d

About The Position

Maintain a safe, supportive shelter environment for survivors. Provide individualized, confidential, trauma-informed support, resources, and crisis intervention to survivors of domestic violence, sexual assault, and human trafficking. This full-time position works Monday through Friday from 12:00 a.m. to 8:00 a.m. The role includes crisis intervention, advocacy, hotline responses, shelter intakes, referrals, safety planning, follow-up care, survivor engagement, and support for individualized survivor plans. It also helps with shelter operations, documentation, coordination with outside agencies, professional development, and community representation. The position works in a facility serving victims of domestic violence or sexual assault and may involve interactions with survivors, their families, assailants, and law enforcement.

Requirements

High school diploma or equivalent.
Valid Ohio driver’s license and insurability.
Ability to pass Ohio Bureau of Criminal Investigations and Federal Bureau of Investigation background checks.
Strong interpersonal and communication skills, particularly with diverse populations.
Proficiency in Microsoft Word and Excel.
Ability to meet the position’s physical demands, including occasionally lifting and/or moving up to 50 pounds.

Nice To Haves

CPR, First Aid, AED, and Narcan certifications.
At least one year of experience with survivors of trauma, mental health, or addiction.

Responsibilities

Provide confidential, trauma-informed support to survivors, including crisis intervention, advocacy, hotline responses, shelter intakes, referrals, safety planning, and follow-up care.
Assist with shelter coverage and safety, transportation, and conflict resolution.
Assist with cleaning and food preparation as needed and complete cleaning responsibilities.
Facilitate workshops on self-sufficiency skills and provide daily survivor engagement.
Complete timely and accurate documentation in accordance with agency policy.
Collaborate with agencies to secure services for survivors.
Support case managers and H&H staff in developing individualized survivor plans.
Participate in professional development and community representation.
Adhere to Service Excellence standards and comply with agency policies and procedures, federal and state requirements, CARF standards, and applicable educational, certification, and registry requirements.
Perform other duties as assigned.