Residential Counselor - 2nd Shift

Center for Life Management•Salem, NH

About The Position

Center for Life Management (CLM) provides outpatient mental health services through a multidisciplinary treatment team. Its Residential Housing Program offers 24/7 supportive housing as an alternative to hospitalization or emergency-room boarding during acute psychiatric episodes. The Residential Counselor encourages guests to participate actively in recovery by providing Intentional Peer Support services in the residence and community-based settings. This is a full-time, 35-hour-per-week position scheduled Monday through Friday, 3:00 PM to 10:30 PM. The role supports guests in pursuing personal recovery goals, engaging with treatment, accessing community resources, and maintaining connections to appropriate supports after a crisis. The counselor also provides timely documentation and consultation, and performs services in accordance with agency policies, professional ethics, and applicable federal and state standards.

Requirements

An associate or bachelor’s degree in human services or a related field is preferred. A high school diploma or equivalent, or at least two years of paid or volunteer experience with adults with severe and persistent mental illnesses, will be considered.
Self-knowledge to manage one’s own mental illness and at least one year in recovery, absent a psychiatric crisis or hospitalization.
Strong commitment to the right and ability of people with severe mental illness to live in community residences, work in market jobs, and access helpful, adequate, competent, and continuous supports and services.
Eligibility and willingness to work toward and become certified as a Peer Specialist or Recovery Coach, and eligibility for Certified Recovery Support Worker (CRSW) and Intentional Peer Support certificates.
Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
Proficiency with computers, specifically Microsoft Office applications.
Ability to document effectively and efficiently as part of the work.
Ability to navigate an electronic health record.
Ability and desire to work as part of a clinical team while also being self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as agency needs and services evolve.
Effective communication and organizational skills, and ability to multitask.

Nice To Haves

Associate or bachelor’s degree in human services or a related field.

Responsibilities

Share perspectives and understanding of guests’ experiences with mental illness symptoms, medications, treatment, stigma and discrimination, and recovery.
Model and encourage recovery by instilling hope, building trust, demonstrating empathy, listening, helping guests set personal recovery goals, collaborating on care, answering treatment questions, and fostering treatment engagement.
Promote responsibility, effective decision-making, active participation in treatment and recovery, and participation in consumer self-help and advocacy organizations.
Provide peer-support activities and one-on-one support in the residence and community settings consistent with each guest’s treatment plan.
Assess when transitional residential housing may be insufficient to ensure a guest’s health and safety, encourage a higher level of care, and assist with contacting acute care or mobile crisis services or completing a crisis assessment at a local hospital or health care center.
Use a Trauma-Informed Care framework and seek to determine whether guests have experienced trauma to guide effective support.
Connect guests and their natural supports with suitable community mental health resources based on presenting needs, motivation, and stage of change.
Maintain contact with guests for a set period after a crisis to help ensure connection with agreed referral sources and provide additional education and support.
Document each service delivered in a timely manner.
Participate in appropriate internal and external consultation meetings and committees as determined by the supervisor.
Protect guests’ integrity, confidentiality, and rights, and perform services and documentation in accordance with agency policies and federal and state standards.
Maintain applicable professional memberships, licenses, accreditations, and certifications.
Follow SAMHSA Core Competencies of Peer Support and CLM’s Code of Conduct and professional ethics.
Represent CLM professionally and appropriately in all settings.
Perform other duties as assigned by the supervisor.

Benefits

Comprehensive health insurance, including medical, dental, and vision coverage.
Health Reimbursement Arrangement.
Flexible Spending Account.
Paid earned time: three weeks in the first year, with a cap of six weeks.
Eight paid holidays, plus a bonus birthday holiday during the employee’s birth month.
403(b) retirement savings plan with a 3% company contribution after one year of employment.
Company-paid life insurance.
Company-paid short- and long-term disability insurance.
Company-paid Accidental Death and Dismemberment insurance.
Employee Assistance Program accessible to staff and their natural supports.
Company-issued cell phone and laptop as needed for the role.
Scholarship for professional advancement.
Mileage reimbursement for applicable positions.
On-the-job training and continuing education opportunities.
Supportive work environment and opportunities for career growth.
Flexible work schedule.
Tuition coverage for an eligible Master of Science in Clinical Mental Health Counseling program through New England College; participants are responsible for the applicable taxable portion of tuition remission.