Kennedy Shelter - Residential Coordinator (Mon-Fri, 8am-4pm)

Shelter House • Alexandria, VA

18h • Onsite

About The Position

The Residential Coordinator provides essential 24-hour awake coverage and supervision within our 50-bed shelter serving single adults. The Residential Coordinator serves as a first point of contact for client needs and support and plays an important role in maintaining a safe, supportive, and positive shelter environment. This position is responsible for crisis intervention, front desk operations, facilities support, client assistance, and helping ensure the safe and efficient day-to-day operation of the shelter.

Requirements

• 24-hour awake coverage and supervision
• Serve as a first point of contact for client needs and support
• Maintain a safe, supportive, and positive shelter environment
• Crisis intervention
• Front desk operations
• Facilities support
• Client assistance
• Ensure safe and efficient day-to-day operation of the shelter
• Proficiently utilize Microsoft applications

Responsibilities

• Ensure the safe functioning of the shelter and maintain a safe and supportive environment for clients.
• Monitor visitor check-in, front desk calls, and general inquiries.
• Perform regular rounds and monitor the interior and exterior of the building and surrounding grounds.
• Maintain the daily shelter log by documenting client interactions, incidents, and other significant events.
• Work closely with Case Managers to support and reinforce client service plans and maintain ongoing communication regarding client progress.
• Complete thorough shift exchanges with incoming and outgoing staff to maintain consistency and continuity of services.
• Ensure shelter documentation is completed accurately and in accordance with agency policies and best practices.
• Assess and respond to the basic needs of shelter clients while on shift, including distributing household items, toiletries, linens, and other supplies as needed.
• Perform residential cleaning duties, including light touch-ups and washing shelter linens.
• Organize and restock household supplies, toiletries, linens, towels, and donations.
• Perform unit inspections as required.
• Maintain the dignity, privacy, and confidentiality of all clients throughout service delivery.
• Maintain current knowledge of and ability to follow emergency procedures, including building evacuations, health emergencies, and safety protocols.
• Accept donations and provide support for volunteer programs and shelter events.
• Participate in staff meetings and trainings as directed.
• Ensure compliance with agency policies, procedures, and best practices.
• Proficiently utilize Microsoft applications as part of day-to-day work responsibilities.
• Serve as essential emergency personnel and report to work as scheduled during inclement weather and other emergency circumstances.
• Exemplify Shelter House's core values (iC.A.R.E.): Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as necessary to support the program and agency.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed