Residential Concierge

Distro • Boston, MA

5d • Onsite

About The Position

A Residential Concierge is the friendly person who sits at the front desk of a luxury apartment building and helps residents with anything they need. They greet people, accept packages, help arrange reservations, answer questions, watch who comes into the building, and make sure residents feel welcome, safe, and cared for. Elite Services is a concierge and hospitality company specializing in luxury residential concierge services for condominium and apartment communities. Founded in 1992, the company provides hotel-style concierge support, resident assistance, front desk operations, and hospitality-focused services designed to enhance residents' quality of life.

Requirements

• 1+ years of hospitality or service industry experience
• Strong customer service mindset
• Professional appearance and demeanor
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Ability to work independently and as part of a team
• Experience handling resident or guest requests
• Basic computer skills including Outlook and Microsoft Office
• Ability to maintain logs, records, and incident reports
• Ability to monitor building access and security systems
• Reliable attendance and schedule flexibility

Nice To Haves

• Luxury residential experience
• Hotel front desk experience
• High-end customer service experience
• BuildingLink experience
• Property management experience
• Experience coordinating vendors and contractors
• Concierge certification
• Knowledge of local restaurants, entertainment, and services

Responsibilities

• Greet people
• Accept packages
• Help arrange reservations
• Answer questions
• Watch who comes into the building
• Make sure residents feel welcome, safe, and cared for
• Handle resident or guest requests
• Maintain logs, records, and incident reports
• Monitor building access and security systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed