Residential Collections Specialist

GFL Environmental Inc.•Raleigh, NC

1d•Onsite

About The Position

GFL Environmental is expanding and seeking a Collections Specialist in Raleigh, NC. This role involves performing collection activity for assigned Residential/Consumer accounts while providing excellent customer service. The specialist will ensure all activities comply with applicable federal, state, and local laws, regulations, and ordinances (including the Fair Debt Collection Act), and follow company policies and procedures.

Requirements

Three to Five years experience in consumer collections, account receivable and customer service.
Associate’s degree (AA) from two year College or technical school or equivalent combination of education and experience.
Working knowledge of Microsoft Office-Outlook, Word and Excel.
Knowledge of AS400 software system and Soft Pak.
Excellent customer service and phone skills with the ability to effectively communicate with others verbally and in writing.
Close attention to detail, good organizational skills, and strong interpersonal skills.
Regularly required to sit, stand, walk, and use hands/fingers; visual requirements include close/distance vision and depth perception.
Valid work authorization in the country where the job is located is required.

Responsibilities

Making debt collection calls on residential accounts.
Escalate unresolved issues to the collections supervisor as needed.
Maintain detailed customer information on delinquent accounts including contact information.
Process account cancellation on unpaid debt.
Process account adjustments as needed for corrections.
Conduct customer research for unresolved disputed issues.
Research and process Unidentified payments (Refunds and movement of payment to the correct account).
Meet or exceed objectives and collection goals.
Ability to excel in fast paced environment.
Ability to resolve customer complaints and questions.
Perform other duties and responsibilities as required or requested by management.
Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.).