Residential Collections Manager

GFL Environmental • Raleigh, NC

6d • Onsite

About The Position

GFL is expanding and seeking a Residential Collections Manager in Raleigh, NC. This role is responsible for overseeing the collections efforts for Residential based accounts, managing the Residential collections team, and monitoring their efforts to ensure objectives and goals are accomplished. The manager will work professionally and effectively with internal and external customers, provide guidance to the team and supporting branches, coordinate activities and interface with collection agencies, and monitor and trend the company’s bad debt exposure.

Requirements

• Associates and/or Bachelor’s degree preferred
• Five to Seven years of Collections and Credit, Accounting or Business experience
• Equivalent combination of education and experience
• Seven or more years’ supervisory experience including larger teams of 7 or more individuals
• Highly organized individuals with the ability to research and resolve issues.
• Ability to meet deadlines in a fast paced working environment.
• Ability to juggle conflicting priorities and manage workload among team members.
• Demonstrate ability to motivate and lead a diverse work group.
• Strong strategic thinking skills, including the ability to integrate information from many sources and develop a corporate level perspective and recommendation.
• Strong project-management skills to lead cross-functional teams and influence others to achieve project goals.
• Ability to understand workflow processes, analyze relevant data to identify process improvements and provide recommendations to management.
• Strong accounting system design skills to identify areas where re-engineering and automation are critical and implement related initiatives.
• Excellent verbal and written communications skills with all levels in the organization.
• Strong leadership skills, including the ability to provide direction to employees, motivate team members and manage work processes in a fast-paced and changing environment.
• Ability to work under pressure to meet strict deadlines with minimal supervision
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• Solid working knowledge of Gmail, Google Sheets, Google Docs, Google Drive, Gemini, MyWorkday. Use of Google Sheets is critical to performance of job function.

Responsibilities

• Develop a partnership approach with branch locations.
• Aid in the review and resolution of problem accounts.
• Maintain tracking system and work closely with branches on items requiring branch input or data, including service issues, sales adjustments, bad debt write-offs etc.
• Manage collections department by ensuring strong customer service focus and responsiveness towards customers.
• Provide team training, answer questions, and provide additional support as needed.
• Coordinate activities with Collections Admins pertaining to third party placement.
• Inform and review past due accounts with Area Controllers and our General Managers monthly.
• Conduct monthly meetings with collectors and provide direction regarding organizational updates, collection goals and accounts receivable status.
• Monitor and produce reports that identify dollars to be resolved through departmental collection activities and collection agencies.
• Monitor A/R aging and identify trends.
• Work with Cash receipts team on items requiring research on cash application or adjustments.
• Ensure all functions are performed in compliance with a strong internal control environment.
• Ensure performance of collections policies and programs conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders policies, procedures and directives from supervisors.
• Conduct screening, interviewing and selection of new employees.
• Address employee performance issues and submit recommendations to upper management for action required.
• Additional projects and responsibilities as required or requested by management.
• Assist with the interim and year-end external audits as needed.
• Annually conduct performance reviews for direct reports and ensure performance reviews are completed for all team members by company guidelines.
• Lead other special projects as deemed necessary.

Benefits

• 401(k) with an employer match
• Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• Wellness: Employee Assistance Program with free counseling services, Paid time off
• Growth opportunities and continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree