Collections Manager

COMMONWEALTH CARE OF ROANOKE•Cave Spring, VA

3d•$66,500 - $67,000•Onsite

About The Position

The Collection Manager is responsible for the supervision of the private collection billing for all centers. This role involves ensuring policies and procedures are followed, consulting with the Director of Accounts Receivable and Regional Business Office Managers on collections, and maintaining private accounts receivable at or under the company goal. The position also facilitates monthly A/R calls, oversees refund adjustments, manages daily cash posting and resident trust fund disbursements, and handles monthly and quarterly private statements. Additionally, the Collections Manager coordinates training for new and current billing personnel, plans and attends meetings with corporate billing staff, oversees resident funds scanning, works with local collection agencies, and is responsible for month-end reports. The role also includes promoting a Service Excellence culture and performing other assigned duties.

Requirements

High School diploma with emphasis on business courses.
Demonstrated knowledge of accounting and accounting principles.
Demonstrated analytical skills and experience with bank statements, bank reconciliations and patient account reconciliations.
Demonstrated experience in collections.
Proficiency in Teams, Microsoft Word, Excel, Power Point and Adobe.

Nice To Haves

Prefer Healthcare billing experience.

Responsibilities

Supervise the Private collection billing and follow up making sure the policies and procedures are followed.
Consult with Director of Accounts Receivable and Regional Business Office Managers on Collections.
Review/maintain private accounts receivable at or under the company goal along with the center Business Office Manager.
Facilitate monthly A/R Calls with Director of Accounts Receivable, Regional BOM’s, Center B.O.M.’s, Administrators, and Regional Operations Directors.
Responsible for refund adjustments executed in accordance with the Business Office P & P.
Supervise Collection Department Home Office Daily Cash Posting function as well as Resident Trust fund disbursements.
Oversee monthly private statements and quarterly private statements per policy and procedure.
Coordinate training of new billing personnel during turnover and continuing education for current staff and backup to Private billing Specialists as needed.
Plan and attend regular meetings with the Director of Accounts Receivable and other corporate billing staff.
Responsible for overseeing and reviewing monthly RFMS (Resident Funds) scanning.
Work with local Collection Agency relating to outside bad debt referrals.
Responsible for month end reports as assigned by Director of Accounts Receivable.
Promote and demonstrate a Service Excellence culture.
Perform other duties as assigned.