Collections Manager

Affordable Home Furnishings•Beaumont, TX

1d•$38,000 - $45,000•Onsite

About The Position

The Collections Manager/Account Manager is responsible for extensive customer contact via phone or in person to renew rental agreements. This role also involves driving company vehicles to pick up merchandise from customer homes, cleaning and refurbishing returned merchandise, performing service calls to troubleshoot rental merchandise, and delivering loaner items. Additionally, the position requires loading and unloading freight trucks, engaging in sales of furniture, appliances, and electronics, and performing other general duties as directed by management. The role is full-time, with average work hours of 45-50 per week, generally from 8:30 AM to 7:30 PM Monday through Thursday, 8 AM to 7 PM on Fridays, and 8:00 AM to 4:00 PM on Saturdays, with one day off during the week and Sundays off. Work hours may vary based on store needs.

Requirements

Heavy lifting (able to lift and carry 50-100 lbs regularly)
Valid driver's license with a good MVR
Excellent customer service skills
Minimum 23 years of age

Nice To Haves

Bi-lingual Spanish and English helpful
Collections, sales, management or customer service experience helpful
Experience with cleaning and refurbishing previously rented merchandise
1 year of experience in Sales, collections, or Customer Service (Preferred)
1 year of experience in Heavy Lifting (Preferred)

Responsibilities

Extensive contact with customers by phone or at the home to renew rental agreements
Drive company vehicles to pick up merchandise from customer homes if not able to pay
Clean and refurbish previously rented merchandise
Service calls to troubleshoot rental merchandise and deliver loaners when needed
Load and unload freight trucks
Sales of furniture, appliances, and electronics
Other general duties as directed by management