Residential Clinical Support Specialist

WELLSPACE HEALTH•Sacramento, CA

4d•$23 - $27•Onsite

About The Position

The Residential Clinical Support Specialist (CSS) monitors patients in a residential substance use disorder facility. This role performs vital signs checks, observes patients, monitors patient self-medication under program protocol, and reports changes to nursing staff. The CSS also supports patients by coordinating medical appointments, medication refills, and medical supplies as needed, and by coordinating care across multidisciplinary teams. WellSpace's mission is "achieving regional health through high-quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you! We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care. To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Requirements

High School Diploma or equivalent required.
Current First Aid and BLS certification required, or ability to obtain certification within 90 days of hire.
Ability to document and maintain detailed records.
Proficiency in basic Outlook, Word, and Excel computer skills as well as EHR systems.
Experience working with diverse populations including: Individuals experiencing substance use and intoxication, people living with homelessness or housing instability, individuals impacted by the criminal legal system, and people experiencing mental health challenges.
Knowledge of community resources, including Medi-Cal, Supplemental Security Income (SSI), and the county’s General Assistance Program.
Familiarity with harm reduction, restorative and recovery-oriented practices, and trauma-informed care.
Demonstrated commitment to providing services for the underserved and sensitivity to working with individuals from low-income populations, diverse educational, lifestyle, ethnic, and cultural origins, as well as those who are disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Commitment to HIPAA regulations and the ability to abide by standards of professional ethics and maintain confidentiality.

Nice To Haves

Medical Assistant or CNA training/certification preferred, OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Minimum of 1 year of patient care experience, preferably in a behavioral health environment and SUD settings, or equivalent life experience or experience in customer service and care.
Epic experience preferred.

Responsibilities

Perform vital signs checks and patient monitoring per protocols, and report observations to a Licensed Vocational Nurse (LVN) and attending physician.
Perform withdrawal-related screenings, document results in the EHR, and follow escalation protocols as required.
Communicate changes in patient condition to supervising staff or physician promptly.
Relay patient vitals, symptoms, progress, and risks to emergency services and multidisciplinary care teams as well as ensure accurate documentation is completed in the EHR.
Observe participant behavior and condition, completing required observation logs, rounds, and milieu documentation accurately and in accordance with DHCS regulations.
Encourage patient well-being through health promotion initiatives.
Refer patients to primary healthcare teams and behavioral health services as appropriate.
Assist patients with admission, transfer, and discharge procedures, and adhere to against-medical-advice (AMA) discharge procedures.
Assist with self-administration of medication per policy, observe and document patient medication adherence, and document related changes in the EHR.
Perform weekly medication inventory audits.
Verify the integrity of all medication deliveries and accurately document inventory and schedules in the Electronic Health Record (EHR) system.
Observe and document medication intake, reconciling medications under LVN supervision.
Conduct admission intake for patients, including preparing rooms and beds, coordinating meals, inventorying patient belongings, and performing initial assessments.
Review and document patient observations, medication logs, and progress notes.
Maintain light housekeeping duties, such as post-meal cleanup and laundry, as needed, while adhering to internal controls and procedures.
Monitor patient bed count and ensure facility safety.
Provide 24/7 support and monitoring for patients experiencing homelessness and co-occurring disorders (mental health, chronic medical conditions, substance use disorders) in a higher-acuity care facility.
Work occasional overtime to cover day, evening, or night shifts as required.
Perform other duties as assigned.
Assist and support the Center/Department/Program in meeting High Reliability standards.
Must be willing to successfully complete the credentialing process.

Benefits

Above-average health benefits at reduced costs
Company-paid life insurance
Company-paid long-term disability insurance
Voluntary retirement plan with company match and no vesting schedule requirement
Paid bereavement leave
Paid jury duty leave
11 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually