Residential Assistant Property Manager

Oxford Property Management LLC•Ann Arbor, MI

15d

About The Position

The Residential Assistant Property Manager interacts with prospective and current residents to support maximum occupancy and manages the leasing process from initial introduction through occupancy, while maintaining relationships with residents. The role supports the residential property management team and performs additional tasks as assigned. It has no supervisory responsibilities. The position includes leasing appointments and tours, prospect follow-up, application and lease processing, lease renewals, property inspections, resident service, marketing support, and maintaining accurate leasing information in property-management systems. Work is performed in normal office conditions in an open cubicle setting, with a usually moderate noise level, and includes site visits and physical tasks such as using stairs and navigating uneven terrain.

Requirements

At least 2 years of customer service experience.
Strong oral and written communication skills, including professional and courteous correspondence and the ability to speak effectively before groups of customers.
Ability to read and interpret rules and regulations, lease paperwork, operating instructions, and procedure manuals; ability to write routine reports and correspondence.
Ability to apply logical thinking to define problems, collect relevant data, establish facts, draw conclusions, and initiate appropriate actions.
Ability to support and contribute to a team environment.
Valid driver’s license and automobile insurance coverage, and ability to provide own transportation.
Perform job duties with a positive attitude and in keeping with Oxford CREW core values.
Ability to sit, use hands to handle or feel, and talk or hear; frequently ascend and descend multiple flights of stairs and reach with hands or arms; and occasionally navigate uneven terrain on foot.
Ability to occasionally walk, stoop, kneel, crouch, or crawl, and to sit or stand as required.
Ability to frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Close vision, distance vision, and depth perception.

Responsibilities

Schedule leasing appointments and tours, show residential properties (including occupied units), and follow company procedures, fair housing requirements, and local ordinances.
Conduct residential property inspections according to departmental timelines.
Assess prospective residents’ needs and preferences in person, by phone, email, and through Elise AI, and identify suitable available apartments.
Follow up with prospects regarding inquiries and tours according to departmental requirements.
Monitor leasing email, Elise AI communications, and general voicemail; respond to prospective residents the same business day and current residents within 24 hours, and complete relevant prospect follow-up within departmental timelines.
Process applications, including credit checks, landlord references, income verification, paperwork, move-in funds, and data entry in Rent Café and Yardi.
Manage the lease renewal cycle from initial offer through signed renewal in accordance with departmental requirements and municipal timelines.
Proof contracts as requested by portfolio managers.
Assist with creating and distributing parking passes.
Conduct periodic Yardi audits to verify approved rates and security deposits and correct discrepancies.
Track and process sublets and lease reassignments according to departmental timelines.
Identify and resolve resident issues; provide support with Rent Café, Elise AI, leasing questions, and resident concerns; help resolve conflicts and disputes, escalating to the assigned Portfolio Manager as needed.
Maintain and monitor in-progress lease files.
Use, optimize, and update marketing tools, including the Oxford website, Rent Café, flyers, and Matterport camera.
Conduct annual lease audits to ensure leasing information in Yardi is accurate and current.
Support the residential property management team and perform other assigned tasks.