Residential Aide
About The Position
The Residential Aide works at the W. 83rd Street Safe Haven, a 108-unit short-term accommodation program on Manhattan’s Upper West Side serving people who are not yet ready to transition to permanent housing or who have struggled in other housing programs. The program provides private, safe, clean, and affordable accommodations, along with on-site case management and clinical services. Reporting to the Shift Supervisor, the Residential Aide supports effective service delivery and program stability by assisting staff, monitoring the premises, and engaging with residents experiencing homelessness, Program staff, and Outreach staff.
Requirements
- Two years of related experience.
- High school diploma or General Education Degree (GED).
- Proficiency with Microsoft Office Suite.
- Willingness to complete a food safety course.
Nice To Haves
- Associate degree preferred.
- CPR and First Aid certifications are a plus.
- Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus.
- Valid driver’s license from NY, NJ, CT, or PA with a good driving record, as defined by Breaking Ground, is preferred.
Responsibilities
- Monitor the area and provide resources to clients.
- Maintain a welcoming, safe, and stable environment for clients.
- Make hourly rounds inside and outside the facility to ensure safety and security.
- Report and document incidents, provide crisis interventions, and communicate with the on-call management team.
- Maintain records, including daily attendance, shift reports, visitor logs, and progress notes.
- Greet people entering the site, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
- Circulate among residents, visitors, and employees to preserve order and protect property.
- Complete intakes and property searches as needed, and distribute mail.
- Accept and log food deliveries and serve meals to clients; complete a food safety course.
- Screen residents, visitors, and packages to prevent prohibited articles from entering the residence.
- Use a company vehicle to transport clients to and from community appointments as directed by program management.
- Provide relief support for 311 operations.
- Facilitate onsite laundry and shower resources for clients.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
