Residential Aide

Help USA • The Bronx, NY

2d

About The Position

The Residential Aide works at a shelter for single adults and helps maintain client safety, facility and grounds security, and orderly operations during their shift. The role works directly with clients to support attendance at required internal and external meetings and collaborates with the Social Services Team to address client issues and maintain continuity and consistent communication during each client’s stay.

Requirements

• High school diploma or equivalent, or equivalent experience and skills.
• FDNY F-02 Fireguard Certificate.
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Ability to provide night and weekend coverage as needed.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Conduct intake and orientation for new clients, explaining processes, rules, and regulations, copying and filing identification, and assigning beds.
• Conduct and document patrols to monitor compliance with site rules and regulations and support health and safety.
• Inventory and secure the possessions of clients who are away from the site due to hospitalization, incarceration, or other reasons.
• Conduct bed and meal counts and assist House Managers with locker searches.
• Use the DHS CARES system to track vacancies, check clients in and out, and print rosters.
• Ensure clients receive timely notices of meetings and appointments from the Social Services Team, and escort clients when necessary.
• Document incidents and other noteworthy events occurring during the shift.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED