Residential Aide

THE SALVATION ARMY•Knoxville, TN

16h•Onsite

About The Position

The Residential Aide provides supervision, monitoring, reporting, and technical support to clients in a residential facility. The role maintains appropriate records and communicates with the supervisor about daily client activities. It also helps create an emotional and physical environment that supports positive client morale and stabilization. The position involves working in an office and transitional housing environment, with duties that may require driving and working various shifts. The employee must remain awake and alert during shifts and may work with limited supervision as part of a team.

Requirements

High school diploma and one year of related work experience, preferably in a social service setting, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write, and communicate in English, clearly and effectively both orally and in writing.
Ability to relate well with a variety of people.
Ability to exercise good judgment and make responsible decisions with minimal supervision.
Ability and willingness to work as part of a team.
Ability to empathize and serve as a role model.
Ability to demonstrate personal integrity, mature judgment, and emotional stability suitable to the job.
Ability to adhere to The Salvation Army Mission Statement by treating all people with respect, esteem, and dignity.
Ability to operate and answer a multi-line telephone.
Ability to stay awake and alert while on shift.
Ability to work various shifts in addition to a regular work schedule.

Nice To Haves

Related work experience in a social service setting.

Responsibilities

Complete a daily contact sheet for each resident, including an alcohol test.
Perform bed checks during the shift.
Assist clients with personal needs, including clothing, hygiene supplies, and linens.
Check that facility doors and outside gates are properly locked.
Answer the multi-line phone system and forward calls appropriately; refer applicants to the Case Manager for screening.
Maintain and update resident records, and complete assigned paperwork, documentation, and statistics.
Document problems, concerns, emergencies, and rule violations, and forward reports to Case Management and the Program Director.
Communicate major incidents to the Case Manager and Program Director both orally and in writing, and facilitate ongoing information exchange.