Residential Administrative Services Specialist - Temporary

University of Miami • Coral Gables, FL

1d • Onsite

About The Position

The Department of Student Affairs at the University of Miami is seeking a temporary Residential Administrative Services Specialist to work on the Coral Gables campus. This role provides general administrative and clerical support to ensure the smooth operation of residential offices. The specialist will support the department through oversight of area desk scheduling, payroll, and inventory management, and will complete special projects assigned by leadership. The incumbent will serve as a knowledgeable resource for residential life staff regarding product and contract information, and will address issues with delivery and/or services. The position is supervised by the Associate Director of Residential Life and provides assistance for students residing in the University Village over the summer, including mail and desk operations, crisis response, and community engagement. The specialist will also support front desk operations in the Central Housing office and is a live-on position.

Requirements

• Associate degree in relevant field required
• Minimum 1 year of relevant experience required
• Position is required to work Monday through Friday for 37.5 hours per week
• Ability to work night and weekend hours as needed
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Nice To Haves

• Refer to department description for applicable certification requirements
• Experience with student supervision, crisis response/management, working with professional staff, as an undergraduate housing staff member and working with a student population is preferred but not required.
• This position is live on and requires the staff member to live on campus

Responsibilities

• Reviews and negotiates quotes with vendors and suppliers. Organizes and confirms the delivery of goods and services.
• Oversees inventory of departmental programmatic supplies and maintains appropriate inventory levels.
• Assists with marketing and passive engagement initiatives within the residential area lobbies and assists in the logistics of departmental wide events. Inputs reservation requests related to programmatic events.
• Researches and onboards new suppliers to meet the needs of residential area staff. Maintains suppliers list, ensuring all vendors have active certifications and insurances.
• Serves as a liaison between residential areas and various University offices, including, but not limited to Housing Central Office, Purchasing, Accounts Payable, and external vendors.
• Monitors work shift requirements for Desk Assistants and coordinates shift coverage, including breaks and holidays.
• Manages payroll processes in accordance with university timelines and procedures.
• Maintains office equipment, resource/information dispensers, and building resources. Maintains all forms and supplies required for the daily operation of the area desks.
• Oversees temporary card access including processes related to distribution, billing, and inventory.
• Participates in review of Desk Assistants applicants and supports training needs.
• Conducts regular resource audit and maintains accurate inventories.
• Provides oversight to lost and found at all residential area desks.
• Communicates regularly with area desks to ensure consistent customer service and response.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Serve as the primary liaison and point of contact for students living at University Village
• Manage package logs and mail distribution for the students at University Village
• Conduct daily community tours
• Work the University Village front desk as scheduled each week
• Provide initial in-person response to duty calls placed during the hours in which the incumbent is at work, responsibilities includes responding to emergencies, health and wellness concerns, performing lockouts and student conduct incidents
• Assist during severe weather or campus wide emergencies
• Lead the transition of the Senior Desk Assistant (SDA) position, including structured knowledge transfer, process training, and coordinated shadowing with front desk student staff to ensure readiness for peak Scheduling periods (application, room selection, and waitlist cycles)
• Curate and organize a structured knowledge base including common questions, process explanations, and scenario based guidance to support future development of an AI driven ChatBot and enhance self service resources for students and staff
• Assist in developing and delivering training presentations, resources, and programs for student staff working over the summer
• Assist in with answering phone calls at the Housing Central office
• Assist with special projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree