Residential Administrative Assistant

Horizon Health Services • Buffalo, NY

11h • $18 - $20 • Onsite

About The Position

Horizon is seeking an Administrative Assistant to join their team. This role involves providing administrative support for daily operational needs at Terrace House, including managing administrative functions, handling inquiries, scheduling appointments, maintaining patient records, and managing correspondence. The position requires sensitivity to the residential population served and maintaining proper record-keeping for service agreements and mail handling. The Administrative Assistant will also be responsible for maintaining supply inventory and managing new hire shadowing schedules and clinical/non-clinical reporting.

Requirements

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Responsibilities

• Provides direction and oversight of administrative functions for Terrace House to program directors, operation managers, clinicians, treatment assistants, and patients for daily operational needs.
• Provides efficient handling of administrative duties (answering phones, scheduling appointments, maintaining patient records, patient processing, filing, etc.).
• Provides timely, courteous, and knowledgeable responses to information requests – transfers calls when appropriate and prepares correspondence (i.e., record requests, patient letters).
• Competently performs all job duties with sensitivity and attention to the residential population served.
• Maintains proper record keeping of service agreements with outside facilities, volunteer programs, etc.
• Properly handles incoming and outgoing mail and deliveries that come into the facility.
• Maintains supply inventory and orders supplies for facility.
• Maintains New Hire shadowing calendar, agenda, employee communication and follow-up.
• Maintains and communicates clinical and non-clinical reporting.

Benefits

• 401(k)
• profit-sharing programs
• Student Loan Assistance
• Paid time off
• paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED