IT Tech Support (On-site)

Asbury Communities•Gaithersburg, MD

1d•$28 - $33•Onsite

About The Position

The Resident Technology Support Specialist provides personalized, hands-on technology support to residents, helping them confidently use and enjoy a wide range of everyday technology. This role combines strong technical skills with exceptional customer service to deliver on-site troubleshooting, device setup, technology education, and ongoing support. The ideal candidate is patient, approachable, and passionate about helping others navigate technology in a clear and understandable way. Provide personalized technology support and troubleshooting for residents. Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi-Fi, and other connected technology. Set up devices, software applications, email accounts, and video conferencing tools. Educate residents on cybersecurity, online safety, and best practices for using technology. Deliver technology orientation and support for new residents. Document service requests and escalate complex issues as needed. Communicate technical information in a clear, patient, and easy-to-understand manner. Conduct occasional group technology training sessions and workshops.

Requirements

Windows and macOS operating systems
iPhone, iPad, Android phones, and tablets
Smart TVs and streaming devices (Roku, Apple TV, Fire Stick, Chromecast)
Home Wi-Fi networks, wireless printers, and Bluetooth devices
Microsoft Office/Microsoft 365, email applications, and internet browsers
Password management and basic networking concepts
Cybersecurity best practices, including virus, malware, and phishing awareness
High school diploma or equivalent required.
1–3 years of desktop support, help desk, or technical support experience preferred.
Strong customer service and interpersonal skills.
Ability to explain technology in simple, non-technical language.
Patient, courteous, and service-oriented personality.
Ability to lift up to 25 pounds when moving or installing equipment.
Valid driver’s license and reliable transportation if supporting multiple community locations.

Nice To Haves

Experience working with older adults, senior living communities, or the retirement housing industry.
Associate degree in Information Technology preferred.

Responsibilities

Provide personalized technology support and troubleshooting for residents.
Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi-Fi, and other connected technology.
Set up devices, software applications, email accounts, and video conferencing tools.
Educate residents on cybersecurity, online safety, and best practices for using technology.
Deliver technology orientation and support for new residents.
Document service requests and escalate complex issues as needed.
Communicate technical information in a clear, patient, and easy-to-understand manner.
Conduct occasional group technology training sessions and workshops.