IT Site Support Specialist

TEKsystems•Franklin, IN

1d•$20 - $25•Onsite

About The Position

We are hiring an IT SITE SUPPORT SPECIALIST for a long-term contractor role. The IT SITE SUPPORT SPECIALIST is responsible for support across five different locations. The main goal of this position is to troubleshoot needs and participate in project work. There is both a Service Desk and Remote Operations team that will handle frontline tickets. Regardless, customer service is extremely important, so applicants must have patience and be respectful to end-users at all times.

Requirements

2 or 4 year computer science or equivalent IT experience/studies
Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas

Nice To Haves

Any Windows/Cisco certifications are a plus
ITIL Foundations desirable

Responsibilities

Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems)
Ability to support (L1 and L2) for standard workstation deployment and support
Ability to support (L3) for Server and Virtualization environment
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction
Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical issues at the sites
Security (alignment with IT policies)
Documenting (knowledge base, procedures, help guides, etc.)
Asset Management
Technical Support
Installing / repairing hardware
Application/software troubleshooting
Printer and multi-function device management
Data backup and restore
Infrastructure Testing
Network/Servers Support
Support for setup and configuration of LAN switches and Access Points (wired and wireless)
Management of the network documentation
Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.