IT Technical Support Specialist (Majority On Site)
About The Position
This role is for an IT Technical Support Specialist located in Saginaw, Michigan, with a majority of the work being on-site. The position offers growth opportunities within Morley's IT team, a positive work environment, and comprehensive benefits. The specialist will assist Morley associates with their computing needs, troubleshoot technical issues, and ensure associates can work efficiently and safely. This is a hybrid role, requiring 95% on-site work at the Saginaw campus with periodic work from home. The on-site work environment is friendly and casual, located in corporate offices in Saginaw Township, with access to amenities like a free on-site workout facility and tickets to local events.
Requirements
- A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
- Excellent communication, problem-solving, organizational and interpersonal skills
- Familiar with Windows 10 and 11, Microsoft Office, various web browsers, printers, Active Directory, remote desktop, and some networking skills
- Must be able to pass a pre-employment background check and drug screen
- Ticketing system experience
- Proven expertise in supporting currently installed hardware platforms
- Associate degree in computer science (or related field) - OR - one or more years of experience in computer support plus a high school diploma or equivalent
- Able to work on site in Saginaw, Michigan, a majority of the time
- Able to work the following hours: 8 a.m. - 5 p.m. Eastern time, Monday - Friday
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Responsibilities
- Provide help desk and desktop application support
- Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals
- Support System and Network Administrators in daily workloads
- Ensure that all desktop and laptop systems are properly configured and tested before deployment, have system connectivity and accessibility, and are tested and verified after deployment
- Provide operational documentation as needed for common operational tasks
- Provide all desktop operational support
- Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity
- Support compliance in the areas of system security, user access, resource access and authentication
- Escalate items as needs require
- Assist in supporting all corporate email systems, calendaring and scheduling software
- Accept and execute all related and / or associated assignments and responsibilities as instructed by senior management
Benefits
- Health coverage
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
