Resident Support Specialist

Community Housing Innovations•Commack, NY

8d•Onsite

About The Position

Community Housing Innovations (CHI) is seeking a part-time Resident Support Specialist (RSS) for its Commack location. The RSS is responsible for maintaining a safe, structured, and supervised environment for residents and staff. This role involves coordinating and verifying client movement, monitoring client conduct and behavior, and ensuring adherence to facility policies. The RSS will also perform administrative duties, monitor surveillance systems, support fire safety procedures, assist with room preparation, manage supply inventory, and inform management of the facility's physical condition. Additionally, support for afterschool/evening activities may be required.

Requirements

High School Diploma or GED required.
Excellent verbal and written communication skills.
Proficiency in English required.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.
Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Nice To Haves

1-2 years of experience working in related field preferred.
Bi-lingual (Spanish) is a plus.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document all interventions.
Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and all other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
Support afterschool/evening activities as needed.