Per Diem Resident Support Specialist
About The Position
We are seeking compassionate, dependable, and safety-focused Per Diem Residential Support Specialists to support residents and help maintain a safe, welcoming, and trauma-informed residential environment. The Resident Support Specialist supports the day-to-day operations of a dual-site residential facility serving women in a transitional program for justice-involved women in recovery and women in permanent supportive housing. This role combines front desk responsibilities, resident support, safety monitoring, and crisis de-escalation. The Per Diem Resident Support Specialist must be dependable and available to provide coverage based on program needs, including evenings, overnights, weekends, and holidays as needed. A valid New York State Security Officer License is required.
Requirements
- High School Diploma or equivalent required.
- Valid Security Officer License (NYS) required.
- CPR/First Aid certification required.
Nice To Haves
- Previous experience in residential, recovery, mental health, or justice-involved populations strongly preferred.
- Bilingual preferred (but not required).
- Strong documentation and electronic health record skills.
- Good organizational, time management, and communication skills, verbal and written.
- Good at assessment, SMART goal development, advocacy, and solution focused problem solving.
- Knowledge of counseling and social service resources in Westchester County.
- Knowledge of strengths-based approaches, trauma-informed care, harm reduction, and housing-first models.
- Ability to work effectively as part of a collaborative team.
- Culturally responsive communication and interpersonal skills.
- Ability to adjust to changing circumstances, whether related to the needs of the residents or program.
Responsibilities
- Greet and assist residents and visitors at the front desk to ensure a welcoming and supportive environment.
- Maintain front desk logs (e.g. visitor logs, Awakenings sign-in log).
- Document and route all resident grievances to the supervisor within 24 hours of receipt.
- Sort, distribute and log all incoming mail and packages accurately and in a timely manner, ensuring residents receive their deliveries safely and confidentially.
- Provide oversight of food donation deliveries and distribution to residents.
- Conduct wellness checks for residents as needed.
- Ensure the front desk and lobby remain secure and that building entry protocols are followed.
- Investigate source of alarms.
- Complete incident reports for all notable safety concerns, disturbances, or medical/psychiatric issues.
- Conduct 3 safety walkthroughs per shift of all residence floors and shared spaces to monitor for safety, cleanliness, and policy compliance.
- Maintain daily walk-through checklist.
- Promptly flag and report emerging risks (e.g., facility issues, safety concerns, or resident needs) to operations within 24 hours of observation.
- Complete crisis de-escalation and trauma-informed care training within 60 days of hire.
- Respond calmly and supportively to resident concerns and mental health episodes, alerting appropriate personnel as needed.
- Independently de-escalate 90% of minor resident conflicts and crises, utilizing trauma-informed care and de-escalation techniques, without needing case management or operations intervention.
- Attend bi-weekly team meetings to provide updates and raise any resident or operational concerns.
- Participate in shift handovers to ensure continuity of care and support.
- Maintain open and professional communication with property management, case managers, and clinical staff.
Benefits
- Overnight Differential: Additional differential for eligible overnight shifts
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
