Resident Support Specialist - VPC - Floater

CENTER FOR VETERANS ISSUES INC•Milwaukee, WI

3d•Onsite

About The Position

Are you a calm, dependable, and compassionate professional who wants to help Veterans live in a safe, structured, and supportive environment? As a Floater Resident Support Specialist, you will play an important role in helping male Veterans reintegrate into independent living by supporting daily stability, safety, accountability, and connection. This role is more than monitoring a facility. It is about creating an environment where Veterans feel respected, supported, and encouraged as they work toward wellness, housing stability, and long-term independence. Through consistency, professionalism, crisis response, and respectful engagement, you will help maintain a home-like setting where Veterans can rebuild with dignity.

Requirements

High school diploma or GED
CBRF certification preferred
Experience with security, residential support, facility monitoring, or maintenance is helpful
A valid driver’s license with a good driving record is required
CPR and First Aid certification
Must be able to follow all required safety, resident support, and drug screening procedures in accordance with organizational policy and applicable law
Able to maintain a strict and high level of confidentiality
Able to communicate effectively with a diverse at-risk population
Computer literate, able to complete essential computer navigation tasks, and have basic spreadsheet skills
Able to apply common sense understanding to carry out written, oral, or diagram-based instructions
Able to perform basic math functions, including adding, subtracting, multiplying, and dividing
Patience, professionalism, emotional steadiness, and respect for Veterans who may be experiencing trauma, housing instability, mental health concerns, substance use challenges, or other barriers
Understanding of the importance of structure, compassion, boundaries, and accountability in a residential setting

Nice To Haves

CBRF certification

Responsibilities

Provide day-to-day supervision, engagement, and support to residents while helping maintain a safe, respectful, and structured environment.
Conduct routine wellness and safety checks, especially during overnight and weekend shifts, and offer calm emotional support and de-escalation during resident crises.
Assist residents with daily living expectations, chores, program participation, and compliance with facility rules in a way that promotes accountability, dignity, and progress.
Maintain accurate shift documentation, incident reports, resident logs, and other required records in accordance with grant and organizational standards.
Assist with intake, orientation, and exit processes for residents while helping ensure participants understand expectations and feel supported during transitions.
Collaborate with case managers, clinicians, and service providers to support individualized care plans and help residents remain connected to the services they need.
Monitor the facility for maintenance, cleanliness, safety, and operational concerns, reporting issues promptly to the appropriate staff, including the VPC Receptionist when required.
Help ensure common areas remain clean, orderly, and respectful of the Veterans living there, while also supporting residents in maintaining their personal spaces.
Administer and monitor curfews, sign-in and sign-out logs, visitor procedures, and other facility expectations to help maintain safety and structure.
Respond appropriately to emergencies, including medical, behavioral, environmental, substance use, conflict-related, or mental health incidents.
Follow established protocols, maintain professional boundaries, and use sound judgment during difficult or sensitive situations.
Protect confidentiality in all interactions and help ensure residents are treated with respect while safety concerns are addressed promptly and appropriately.
Assist with data collection and reporting required by funding sources such as HUD, VA, local grants, and other program requirements.
Uphold policies and procedures related to grant compliance, service delivery, resident safety, confidentiality, and ethical conduct.