Resident Specialist-Fairway

Edgewood Properties•Piscataway, NJ

2d•Onsite

About The Position

Edgewood Properties, a leading real estate development and property management company, is seeking a Full-Time Resident Specialist for its multi-family portfolio. The company is experiencing rapid growth, with plans to double its apartment portfolio in the next few years. The Resident Specialist will work at The Villas at Fairway, a luxury apartment complex in Piscataway, NJ. This role is crucial for ensuring smooth daily operations, fostering excellent resident engagement, and maintaining a welcoming community environment. The position involves managing resident feedback, coordinating service requests with the maintenance team, overseeing renters insurance compliance, handling lease renewals, and organizing move-ins and move-outs. Additionally, the Resident Specialist will assist with community event planning and budgeting, manage clubhouse and amenities, and engage residents through various platforms.

Requirements

Strong communication and organizational skills.
Ability to multitask and manage time effectively.
Familiarity with social media platforms.
Basic understanding of maintenance coordination and lease management.
Basic MS Office knowledge.

Nice To Haves

Experience in property management or customer service is preferred.

Responsibilities

Interact with residents daily and record their status in RealPage.
Monitor and respond to resident feedback via J Turner, focusing on addressing work order surveys and internal satisfaction surveys.
Print and review daily service requests, assign time frames in collaboration with the maintenance team, and ensure Permission to Enter (PTE) is documented.
Maintain ongoing communication with the maintenance team throughout the day to monitor task progress.
Regularly review the renewal report and contact residents with upcoming lease expirations to process and finalize lease renewals.
Document reasons for resident move-outs and explore preventative measures.
Help set expectations for the resident's move-out process, including fees, MTM charges, PMOIs, inspections, and final day operations.
Review and ensure all residents have current renters’ insurance per community policies, communicating with non-compliant residents and the community manager.
Participate in the walk/turn process to assess unit readiness for new or departing residents and assist in scheduling unit turns.
Assist with the planning and budgeting of community events in collaboration with the Community Manager and Concierge team.
Maintain an updated community calendar, ensuring key events are scheduled.
Engage with residents through ActiveBuilding and celebrate personal milestones.
Ensure the clubhouse and amenities are well-maintained, stocked, and regularly cleaned, coordinating replenishment of refreshments and supplies.
Regularly update the community's social media platforms with content showcasing the community lifestyle and promoting available units.
Track and order office supplies within the assigned budget.