Resident Specialist

TRINITY MANAGEMENT COMPANY LLC•Glendale, AZ

3d•Hybrid

About The Position

A Resident Specialist is responsible for leasing apartments and renewing leases while following the Compliance Guidebook. This role requires consistently providing exceptional customer service to applicants, residents, and vendors. The position involves mastering and consistently following the Trinity method of leasing, demonstrating apartments and community amenities, and maintaining comprehensive knowledge of inventory and competition to effectively lease apartments. The specialist will explain occupancy terms, enter prospect information into Yardi daily, follow up with prospects, and achieve a minimum shop score of 80 or higher. Additionally, the role requires processing and submitting new lease applications and recertification files accurately and within specified timeframes to the Compliance Department, ensuring compliance with Section 42 Tax Credit guidelines, Fair Housing Laws, and OSHA and Safety Standards. The Resident Specialist will also assist the Property Manager with staff supervision, training, and completing required reports, while meeting or exceeding all specified objectives.

Requirements

High school diploma or equivalent.
At least one year customer service experience required.
Communicate in English clearly and concisely – both orally and in writing.
Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.

Nice To Haves

At least two years’ related experience is preferred.

Responsibilities

Leasing, Lease Renewals, and Recertifications
Mastering and consistently following all aspects of the Trinity method of leasing.
Performing “The Perfect Greeting” and demonstrating apartments and community per Trinity standards.
Maintaining comprehensive knowledge of inventory, competition and amenities to effectively lease apartments and asking every prospect to lease today.
Reviewing and explaining the terms and conditions for occupancy with all new leases.
Entering all prospect contact information in Yardi daily.
Following up with prospects daily and recording the interaction in Yardi.
Achieving a minimum shop score of 80 or higher and showing continuing improvement in subsequent shops.
Processing, completing, and submitting to the Compliance Department all new lease applications within three to five working days.
Processing, completing, and submitting to the Compliance Department all recertification files no later than 30 days before the recertification due date.
Ensuring accurate information and appropriate documents are provided and meet the current Section 42 Tax Credit guidelines.
Understanding and adhering to the Policies and Procedures Manual, Compliance Manual, Fair Housing Laws, Training Programs, and OSHA and Safety Standards.
Cooperating with the Compliance Department to achieve and maintain “Perfect Files.”
Assisting Property Manager with supervising, motivating, and training the office staff.
Accurately and timely completing all required reports.
Meeting or exceeding all specified objectives, including, but not limited to, monthly goals set forth by the Property Manager.
Performing any additional duties assigned.